General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

DPD/02 NIGHTMARE.... S10+ NO DOOR NUMBER?

Wow, my luck with O2 is terrible to say the least. I pre order the S10+ on the 20th feb, 7th of March get an email saying order will be delivered Monday Fine… Stay off work on Monday 12pm arrives so I ring DPD as I’ve not had my hour slot.. DPD tell ...

Major data leak, and overpricing scam

So saturday morning I am browsing O2 website (and others) in search of a new device with a monthly plan. I chose one I like at O2 put it in my basket procceed to complete my "PERSONAL DATA" but not completing the order because I was between home deli...

Why are O2 still using DPD

I've taken today Friday 8th March off work so I could wait in for the delivery of my upgrade to a S10 Plus.On Thursday I received a text message from O2 to say that DPD would send me a text on the 8th March with a 1 hour time slot for delivery and th...

Customer satisfaction

I am extremely satisfied with Charlie who has assisted me to re-activate my second sim card! Unfortunately I haven’t got a customer survey to do for him

USA Roaming

Slightly general question, but....What are peoples experiences of roaming in the states using an O2 sim.Usually NY state and florida for me. What networks do you usually latch onto? How is the service and speed?Used EE recently and 3UK in the past wi...

Scam text message?

Hi,I’ve just received what I suspect to be scam text message from number 066 0432 7135.The text message read , you received (1) new photo with a short URL link. I won’t post the link here incase anyone accidentally clicks on it!Is this a scam? I didn...

Community help band photo - does it upset you as much as it does me

The photo of 3 (possibly) women in the O2 band width is proving too much for me. Anyone else agree?I used to be an amateur photographer in an Avant guarde Club but i see no merits in the photo, Its putting me off using the siteIt doesnt convey friend...

Another upgrade scam - delivery interception

A relative suddenly received texts from O2 yesterday thanking them for upgrading their phone, followed by another this morning confirming that the new phone would be delivered today. Phoned O2 to say that this had not been requested and they said the...

Restrictions for internet useuage on phones for children

Is there a way to limit usage on mobile internet like turn data off in children’s mobiles?

Hit & Miss 'notifications'

Sometimes I get an email sayinging WispaRed7 has been mentioned on the forum Sometimes I don't It could possible be I've been de-friended ? ... However, yesterday I realised had not received a notification from @Martin-O2 & only picked it up when I w...