General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Sending active

Ye I remember if you sent active all caps to 2020 you'd automatically get internet settings sent to you but it didn't work

Website Bug

Please be advised that there is a bug when ordering a SIM from the O2 website. My address does not have a street name, and your automatic address lookup from the postcode and house name works just fine, but when submitting the order (with a blank str...

At last - something is happening on a new mast

About 15 months ago I posted about the difficulties service service providers have in getting a new mast installed in a rural location. (E.g. finding site, planning permission, power supplies etc.) At that time, the planning application for a mast ne...

Well done O2. Great service

I thought I would share some positive O2 customer service news.A few days ago I went into my local O2 store to upgrade my IPad(never upgrade on line and have it delivered to my home address always go into a store). Did the upgrade and all was well an...

"Test" post titles?

@Marjo @EmilieT @Martin-O2 we've had 3 posts in the last few days, all titled "test".Any ideas why? What has changed on the default site settings?

Pie Update to S8+

Just updated my S8+ to Pie, just before I receive my new S10+. I could have left it as I'm getting a new phone anyway but wanted to see what Pie was all about. Like the look of it and it's speeded up this knackered phone no end. Getting used to a sli...

Chatbots - Would you or Wouldn’t you?

Hey everyone, As a continuation to our recent discussions about Home Assistants and Chatbots and AI we'd like to ask you to take a minute to take part in the below poll on which situations you would be comfortable using a bot or AI. It will only take...

Community signing-in

Hi guysJust tried to sign-in with usual info but would not accept password so had to reset it.Then accepted new one and told me to use that in future - all that on My02 before accessing forumAnyone else had the same problem?

Charged for data in Norway but never been to Norway, ever

I have taken two separate trips to a country in South East Asia let’s say on Nov 1st and Dec 1st. Both were 12.5 hour flights from London Heathrow with Wi-fi on board but you have to purchase it, which I did not. I always ensure that my phone is on a...

Why does the same product cost so much less from mobiles.co.uk

Hi, I'm due a phone upgrade and i'm looking at the iPhone 8. I checked the options on the O2 site and the best offer was about £37 per month over 36 months, total cost £1332. I can reduce the term to 24 months and pay £150 up front and it comes down ...