General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 APPAULING EXISTING CUSTOMER DEALS

I am absolutely appalled at O2’s loyalty towards their customers. It seems like we don’t get anything for actually being with them, especially if you have for a long time. I wouldn’t like the excuse we have priority, as Vodafone have a similar thing ...

Live chat gurus

It's hard getting ahold of live gurus, but when you do they are brilliant, solved every problem I've had,......... After waiting hours to be answered

36 Month Custom Plans Value?

This is more of a comment, but I really think O2 should go back to offering 24 month agreements on Refresh.These custom plans are more expensive if you choose a 24 month plan than they were on the old plans- and the 36 month plans work out to an incr...

fairphone

Please could o2 start stocking fairphone 2? They are so much better then other smartphones. thank you

Gurus

All I want to do is talk to a guru and ask a few simple questios... But I can't, as it always says they are all busy!

free office 365(frustrated)

hi guys, so i take up an offer to upgrade my tablet partly because i get 12 months free office 365. the link i have to subscribe comes up but does not work, when it asks me to put the email address in that i used to purchase upgrade then it says this...

communications

so O2 your are in the communications industry and supposed to be one of the leaders - lol.try getting your customer support options sorted - no email - no chat lines - no telephone answer.I transferred from pay monthly to pay as you go in November af...

Customer Sevice

Anybody any idea what's going on here? Online chat agents still being advertised on the website but never actually available Massively long wait times for a response when telephoning Being passed from pillar to post when you do get through as nobody ...

iPhone XR cases from Apple

Aloha people! As I'm going to order my XR the next days (contract ends 8th this month) I looked up (again) the apple page for the silicon cases from apple themselfs (I had them on 6 and 7 and love them)...But they have them for all models - just not ...

Search feedback

I noticed that the main O2 Search function produces no results when Voicemail or Voice mail is entered. I would have thought a mobile phone service provider would have web pages providing users with details, including everything from the number to di...