General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Traded a phone in

I traded a phone in on the 14/3/2020 and said payment would be in my account7- 14 days later still nothing can anyone advice as I can’t get through to anyone to speak to them about it

hi am Angie, how much does it cost for landline and broadband with 02

I am moving home soon ,the home i am moving into has 02 installed, but no landline,I would need broadband and a landline,how much would this cost please.

New SIM - need to unblock phone

I have got a new Vodafone SIM for my son to use in my husband’s old phone (O2). It won’t work in the phone so I’m guessing we need to get the phone unblocked. I can’t get through to o2 (obviously, because nobody can!) - is there any other work around...

Renewal dates

I have recently topped up £20 wanting to start a new tarif and it is making me wait till the 11th of April when I need it to start immediately what can I do ?

IPhone 8 to new IPhone 11 Pro

Do I need a new sim if I am going from IPhone 8 to IPhone 11 Pro ?

unable to process your latest bill

have others had a text saying O2 we were unable to process your latest bill? then asking for details. I'm treating it as a scam.

Samsung s20 ultra

To anyone who owns the new Samsung s20 ultra, when you shake your phone a little can you hear something rattle inside? Or do I have a faulty device? I'm not 100% what it is but it could quite possibly be the sim card tray and I'm getting paranoid thi...

Broken Phone

Desperately need some help/advice. My phone isn't working and I have insurance with 02 but since the webchat is down I have no way to contact them to get it fixed/replaced. Does anyone know if there's any way of contacting someone/getting help? Thank...

Free Galaxy Buds

how do you get the digital receipt download so you can claim the free galaxy buds for preorderering the galaxy s20? Thaanks

What good is a sim pin or PUK code?

I don’t know why it’s even worth locking a sim and requiring a PUK code when anyone can simply input the phone number to the O2 website to retrieve it.Surely the whole point of locking a sim is to prevent “baddies” from using it. Giving the PUK code ...