General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Sim swap iPhone 12 to Galaxy Flip Z

Hi, I was told by an o2 advisor when I upgraded that the Galaxy Flip Z would accept the sim from my current phone (iPhone 12), I’ve just attempted to swap it over and it doesn’t fit?Will I have to go into store to fix this or is there another way aro...

M.2 Mc Air- O2 uk We've sent a code to....

I don't understand why Safari fails to offer choice of 2 mobile numbers during login to o2uk.We've sent a code to....No NumberNo re send text option under Security Screen.Meanwhile viewing iPhone options via O2 App.

O2 account hack attempt?

Hi, I just received my an email saying my account has been locked, due to five failed login attempts, but I have not logged in for a while. Was someone trying to hack into my account? I have just changed my password.

upgrade cost high

why is my upgrade more expensive than Vodafone

Volt travel benefits

I am a UK customer and used Volt travel benefits very effectively on a recent trip to South America when I was able to use data and make calls with no extra cost. However I have recently upgraded my phone and got a new 02 tariff and am no longer able...

o2 pay and go data only sim no longer on sale

I see that o2 no longer do pay and go data only sims. Why did they stop offering pay and go data only sims.I was on a o2 data only sim for £9 a month for 4gb for my iPad Mini 6 but moved to Smarty for £9 a month for 15G data only sim on a 30 day roll...

Changed tariff to Esim but can't download as have no phone coverage any more

I changed tariff and ended up with an Esim which I can't download because I now have no coverage. I can't log on to MyO2 as it requires entering a code sent by text. There is no way I can receive a text. I've tried to speak on line with a human but c...

Faulty signal

Been with O2 for years and the signal has progressively gotten worse. Especially so lately. Done all recommended fixes and nothing has improved. Doesn't seem to matter if I'm indoors, outdoors, near a mast or in the middle of nowhere. It's becoming i...

I hate O2 Sooooo much..

Useless chat, useless comapany , incompetent, amateurish, unprofessional, unskilled, stupid and the worst one I have ever experienced.. Since a week, I have no access to my eSIM, I hearing from the chat that they sorry, and 5-10 days, or it will be t...

Virgin Media O2 to deliver Maxim-um employee experience with new Lanarkshire office

From the VMO2 newsroom :- Virgin Media O2 to deliver Maxim-um employee experience with new Lanarkshire office - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-deliver-maxim-um-employee-experience-with-new-lanarkshire-office/ And a...