General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 drive shocking customer service and dishonesty

Has anyone else suffered at the shocking customer service offered by O2 drive, I recently had the displeasure of what can only be described as a bunch of lies being fed to me on every call also a legal document being altered ( Insurance certificate )...

o2 Drive

This is the start of my journey in which I am going to expose the poor level of customer service keycare provide and the untrustworthy way in which hey operate.On Friday 18th August, I dedcided to take my young children 2 and 6 to birmingham sealife ...

Twitter phone cleanser offer

https://twitter.com/o2/status/1261286239338213376?s=21 Great stock control as usual place an order and then get an email that informs you out of stock!!! Yet again why no live stock system !!! http://spkl.io/crystalusion

SIM Card Lock (Not PUK Lock)

Hi. I accidentally set a SIM lock on a old phone I used as a temporary device until I got a new phone. On the old phone, I accidentally set a SIM Lock instead of the standard phone lock. Is there a way for me to remove this?I've searched throughout t...

O2 reception awful

Worst reception ever

o2 Trail to give away old smart phones

Just seen this on ispreview, and its good to see o2 getting involved in local communities and help vulnerable people O2 will be providing SIM cards with 15GB data, unlimited texts and unlimited minutes for 30 days. Recipients will also be supported w...

Calls from 'O2'

I keep getting a call from 0800 085 7609 claiming to be from O2, voicemail says to call back 0800 085 7595. Has anybody else had calls from this number and is it genuine? I was going to ask on O2 chat, but it's impossible to find!

Prices and coming direct to O2

Having ended their contract with Carphone Warehouse. O2 now want new customers or customers who are upgrading to contact O2 directly. That’s fine but why would you when the prices with O2 are so expensive. You can get better deals for O2 with MPD or ...

Amazon voucher

Hi. I received my £25 Amazon voucher by 02 with no issue. However, the person who introduced me has to prove it was him through Twitter or Facebook or something? But how does this work when customer service only wants you to contact them for emergenc...

Samsung 10 - Cuts Off In Conference Calls

I am currently working from home. I join conference calls and intermettently I am cut off the call. It just drops and I have to dial in again. It seems to happen every 8 minutes or so. This morning I was on a 45 minute call and cut off 5 times. It ha...