General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

How to claim galaxy watch

hi.im struggling to find any receipt or purchase document to add to galxy member so i can claim my free galxy watch can anyone help with this please .

Unlatching from O2 to move to new provider

I moved my son from O2 to Sky mobile & got him a new phone. He wanted to keep his existing number & this has now been set up.I want to give his old phone to my other son who will also be on sky mobile so need to unlock the phone from O2.I have filled...

Who should I contact/how can I contact someone about a broken phone when I have acident damage cover

Lengthy title exlains it all really! I am currently trying to find some way to contact O2 about getting a replacement phone as mine has suffered an accident and it is rather vital for work, Normally I would go into the shops for things such as these ...

My O2 - American Express Payment method

I want to report that the form to add an American Express card is broken. The system correctly recognizes that the card is AMEX and it requires 4 digit CVV.But the web form is locked to 3 digits.The error message says please provide the 4 digit CVV -...

4g speed

I wish I'd looked here before switching if I'm honest but here it goes. O2 website says very good to excellent indoor signal in my area however max download 8mb upload 4mb but over the first 3 days average is less than 2mb down and less than 1mb up. ...

Praise staff 02 store

Hi there, I’d just really like to praise Taj in your Exeter store - despite it being lockdown he was able to take the time to help me with my phone issue (he really didn’t need to, the shutters were half closed) and saved me a lot of trouble/hassle. ...

Bad credit due to O2

Hi, i really hope someone can help me.In 2017 i upgraded my phone and they sent me a sim card with this. I did not ask for the sim and never used it. In Octomer 2018 i cancelled with o2 to have another account with another provider. I paid all what w...

Serious security breach on Live Chat

Be careful using live chat. I went on it today and when I was connected to a chat agent, I could see ALL his previous conversations, including people's names, numbers and security answers!! I told him this and he just said ignore it! I obviously didn...

O2 drive shocking customer service and dishonesty

Has anyone else suffered at the shocking customer service offered by O2 drive, I recently had the displeasure of what can only be described as a bunch of lies being fed to me on every call also a legal document being altered ( Insurance certificate )...

o2 Drive

This is the start of my journey in which I am going to expose the poor level of customer service keycare provide and the untrustworthy way in which hey operate.On Friday 18th August, I dedcided to take my young children 2 and 6 to birmingham sealife ...