General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Random calls to my number.

Since last week I have been getting random calls from mobile UK numbers. Anwsered a few but it is quiet on the other side. It is always a different number. Once texted the number a guy called back that he hasn't called me. What do I do? Who do I tell...

Bad experience moving to PAYG

Here is the sequence of events of me trying to switch to PAYG, I actually can't believe it's so complicated and seems like o2 are trying to have people off and arent fully competant. i buy an o2 PAYG Sim from shop for £1 I sign up to the website as i...

Free upgrade

From beginning of June 2020 we (me and my partner) had "free upgrade options". My partner found mobile phone as he wanted and upgraded contract. He received a new phone and free headphones!The phone I wanted wasn't available. And when I found it, on ...

Phone number

Had a call on Friday shortly after a ‘PAC number’ request about why I was leaving and offering me a better deal ! I asked them to call back today but no response.The number was 0344 826 0202Just want to check if this is genuine call from O2 !

email address for Ombudsman

Hello Community, its been a fair few years since I have been here, so I might be a bit rusty,Long story short, In May I requested for some numbers to be added to my Family Bolt On, noy 13 weeks and a New Advisor later I am still waiting, Work commitm...

eSIM for Samsung LTE watch

Hi. Apologies if posting to wrong forum, I'm a newbie. Does anyone know if and when O2 will provide eSIM support for Samsung watches. I've seen a few posts about it going back almost a year, but no indication from O2 of if or when

New O2 Scam?

Hi, not sure if this is a scam - but - just had a text from 'O2' to say unable to process your bill, to avoid fees please update payment information. This is followed by a link to what looks like an O2 page for updating payment info. I've tried to ac...

Roaming in eu after brexit

What is O2 policy on roaming charges now we have left the EU and it looks as though we will not have a deal? What will apply from Jan 2021?

FRAUD DEPARTMENT - Please help me!!!!!

Im in a major panic and do not seem to have made any progress with the fact that somebody fraudulantly used one of my bank accounts (up until this, the account had been opened but unused, not even taken the card off the original letter it came with) ...

Delivery

Can I ask why “next day delivery” (if placing an order before midnight) isn’t happening? Placed an order last night - just had an email with an expected delivery date of the 20th!Now if it’s Covid related etc etc etc - fine, but update the “next day ...