General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

how to tell your phone is now dead ?

Hi . My Phone hasnt been running down quickly for a while - Amplicomms M9500. Today its dead. If the start button is pressed it makes a squeaking sound after awhile. The phone is 21/2 - 3yrs old as far as I recall . We have other chargers but none fi...

unable to send texts to one particular shortcode number

I have been attempting to send a text to a competition line on 83070 which repeatedly fails to send. I have sent to this number previously without issue and have no issues with other numbers. I also tried it with a tesco mobile and a friend has tried...

SMS codes for Bank transactions

Mostly I use my computer and not smart phone except for calls. However, now the bank wants to send an SMS code to confirm transactions. Sometimes, these come through as expected, but increasingly, no requested SMS turns up at all, so I have to cancel...

O2 Website - MY O2 Page Down

For attention of Admins/IT Support:O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.

Mobile broadband using mobile phone

Hello, I am after some advice please. I am wondering if I can use my apple iPhone and or iPad as a mobile broadband for use in my home. I have been a virgin media customer for broadband for 25 years and have just took the plunge and ended the contrac...

O2 recycle code 150extra invalid code

I have the order and have been using the phone s21 ultra 5g for last week, have tried to use the code to trade in my s10plus however it just shows as invalid code . Can you please help !?

I keep getting automated calls from mobiles that end as soon as I pickup

I keep getting endless calls from mobile numbers. I get like 5+ a day from automated systems. The numbers are fairly close together Mobile number 07597025421 calls, I pick up or don't, it goes dead, I block it.Same thing for:0759702566807597026924075...

Living without Google

Anyone finding it difficult to use their Huawei without GMS? I'm not bothered at all by it (in fact, it's a bonus feature IMHO) but a lot of people seem to be bereft

5G upgrade to new masts in Stevenage?

I connect to the new monopole mast 23410 on Lytton Way in Stevenage for both phone and data and would like to get some idea of when it might provide a 5G service. I have 5G ready devices but am only getting 4G from mast 23410 at the moment. I have no...

PAC code

I’m having a nightmare trying to fill in th online form to transfer my mobile number to O2 . It asks for a password for customer service which I don’t have as I’m a new customer. Just says error code 405 Not allowed . 202 number also completely unhel...