Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43674 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35610 Views
  • 45 replies
  • 6 kudos

CANT SPEAK TO ANYONE FROM O2??

Is anyone else experiencing such poor customer support from o2??? I’ve been trying to get hold of someone as a have a query about my data for 2 MONTHS NOW. I have been ringing the 202 number and it just gives me endless menus and keeps repeating the ...

3XDATA Offer - LET ME SEE HOW MUCH I HAVE USED!

Okay took advantage of the current O2 3 x Data offer, so 45GB for 15 Pounds ( Was on the 100GB for 30 Pounds but was only using around 50GB) It's not a bad offer valid for 3 months, but it's a really poor show that you can't see how much bonus data y...

Anonymous by Not applicable
  • 463 Views
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Your feedback on the Community Search page

Hi guys, I hope you're having a good day today! As you may know, we've been doing some work in the background to improve the community forum and continue doing that in 2018. One of the areas we will be looking at is the Search page of the community. ...

Marjo by Former Staff
  • 89385 Views
  • 68 replies
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Bill Scam

Received a text today from 07538 605778 saying that O2 were unable to process my latest payment and asking me to update my information via [Link removed] Complete scam as my next direct debit isn't due yet. Number blocked. Text forwarded to 7726. Do ...

GD_02 by Level 1: Joiner
  • 2085 Views
  • 8 replies
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Insurance claim

I am absolutely raging. I put an insurance claim in for a Samsung galaxy note 9. I received the replacement on Monday. Yesterday my partner started to notice cracks forming on the back of the case when touching it. I rang customer service tonight and...

Anonymous by Not applicable
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O2 Pay as you go Experiences

Hi Everyone,What’s everyone think of o2 pay as you go as a whole? I’m thinking of joiningLooks like some very good offers on. Are there any plans for 4G calling and WiFi calling in the future?Also do you get voicemail and call waiting on pay as you g...

SMS taking ages to send

Having issues with SMS messages taking a really long time to send, they just sit on sending in Android messages (I have tried different apps with same result) but any sent to me come through instantly. This has started happening last couple of days w...

Kuribo by Level 3: Thinker
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  • 16 replies
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Changing account holder

My phone is registered to my ex, she had all the families phones on her name. I now want my phone, contracted to O2, which I pay my ex every month to pay my bill, transferred to me, with my bank set up for direct debits to pay my own monthly bill