General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

Hi, an older relative in his 70s wants a smartphone as so many places require apps these daysHe has little knowledge of phones apart from messaging, and hasnt aIs slightly deafHas 02 PAYG and wants to keep his numberBut above all needs a guide to set...

Network Coverage Map has lost the zoom buttons

We used to be able to zoom in and out of the map to easily move around the country, checking coverage over a car journey for example. But the zoom icons have now disappeared - can we have them back please?

What SIM mode are the new SE and XR?

Does anyone know what sort of SIM mode the new SE and XR have. Ideally I'd like 'Dual SIM Dual Active (DSFA)This implementation allows you to make phone calls from both SIM cards inside your smartphone. It can also receive calls on either of the two ...

Upgrade 36 months

Hi,Can someone tell me why on upgrading to a new phone on a whopping 36 months contract the monthly airtime plan charge is £23.54 for 5GB.Why the greed? All the other networks offer a 24 months plan for a total of £54 month for IPhone 12 pro max and ...

Shocking waiting time when put on hold with 02

40 miniutes into this phone call with 02 and still no response, I received my new phone last week and forgot to add the imsurance so I have called up 02 and they have put me through to the person that I need to speak to, This was 45 min ago and I am ...

O2’s 5G new location delay due COVID-19 !!???

O2’s 5G rollout will continue to reach customers, with a plan to reach a total of 50 locations by summer 2020. We’re currently busy planning our 5G rollout in the following: Aberdeen, Birkenhead, Blackpool, Brighton, Bournemouth, Cambridge, Eton, Gui...

Invalid code for o2 recycle extra £100 offer.

I've just tried to enter my order number of my S10 into the voucher code section for o2 recycle as requested.However it is saying the code has already been used?Has anyone else had this problem?

Huawei P30 Pro signal issues and problems

Purchased Huawei P30 Pro in April 2020 on O2. Working fine no issues with signal or reception. By early July 2020 notice drop in signal and reception from my home address. By August - I have no signal at all when at home location. Bar levels are zero...

Trade in

How long does it take to receive a trade in offer once it’s been sent in to 02?

DPD

Just thought I’d post on here how useless DPD are can’t be bothered to deliver properly. They are rude arrogant and ignorant when you ring them up. I think o2 really need to look at weather they use this disgusting company they let the brand down I d...