General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Data usage accuracy

I recently switched from Virgin mobile to 02 mobile, primarily because the signal is supposed to be better in my area. I was on a 10gb tarif before but never got through more than 3gb a month, so when I moved to 02 I switched down to an 8gb tarif thi...

WhatsApp

What are the Community's viewers on the T&Cs changes in WhatsApp beginning February 8th which will require users to either allow Facebook access to our data or to delete our account?And is it correct that everyone in the European region, including th...

the message system and greeting menu

Can someone explain why the message system has been changed recently and is now so much more time consuming than the old one? If it was not broken, why has someone decided to change it?The new system is completely unnecessary and unhelpful or is it j...

Insurance

How do I change my phone insurance?

STAY AWAY - M&J Acquisitions

Very misleading as a company......... they make out they're saving you money but in fact your not because what they fail to tell you is that your tied into a contract for 3 years instead of the usual 2 years that you get with every other mobile phone...

Amazing Customer service!!

Rung up tonight for a upgrade on my phone and I got sent through to Maria, she was loverly and amazing customer service skills having worked in retail myself for 8+ she’s one to be proud off, spoken through everything easily and very understanding, i...

Handset out of stock

Hi, I specifically puicked a phone which was "in stock", wasn't the one I overlly wanted but needed one quickly. I'm now being told its out of stock, with no estmate when I will recieve it. Why is the website keep up to date as its very frustrating a...

o2 Drive is dead

Had a letter from o2 today, Telling me they are no longer offering o2 Drive car insurance, and all policies will lapse at the renewal date. i wonder how popular o2 drive was, as it seemed to be launched with a wimper and is dying the same way.

Phone number to speak with an O2 agent-how can I speak with an actual human & WHY IS THIS SO HARD?!!

I would like to upgrade my phone and would like to use my current one for my kid with a new sim card. Because of the current pandemic I've been trying to do this online---and it is absoutly impossible to get someone on the phone. A phone company has ...

Ignore as just a rant

I hope somebody higher up gets to read this but I doubt it. And please don't waste your time replying as I'm about to purchase a new iPhone from another supplier and get a new phone number.Maybe people who have had a similar shoddy service from O2 ca...