General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Made a call but I havent !

Received a call from someone on their mobile saying i called their landline, i explained i havent made any calls today however they say its definitely my number, can anyone help

Relay UK Service

I have the added bolt-on for the Relay Service and downloaded the app but I can't get the service to work.I have contacted Relay UK Service and they have commented it could be because the network see's the prefix of 18001 which you need to dial out a...

A toughie :- how to keep in touch with my 85yr old cousin?

Partly a device ****** IT question . Also an accessibility query. Tough My 85 yr old cousin has an iphone and asked if i could chat face to face with her to liven the days. Shes spoken to her sister and could manage to lipread / the sound was ok. We ...

What a lovely Surprise. Thank you x

I had a parcel arrive today and was quite confused as I hadn't ordered anything!When I opened it, it was a box full of O2 Surprises. A lovely thought.The box contained an umbrella, a power pack charging unit, a collapsible cup, some sweets, and a lov...

WiFi connection

I usually renew my medical prescription on my phone. Suddenly it says I can only do it online. Has something happened to my phone?

Being stuck in limbo they call credit check

Hi all!Can someone help me out in figuring out how to move on from credit check. It's my fourth time reaching out to cs and they always say the same thing. Wait for 24hrs, they send a notice to credit check referral to lift my order being there.I ord...

Prepaid customers treated as 2nd class customers through denied functionality

Why does O2 treat its prepaid customers as second class customers by deliberately denying them network functionality or by implementing network functionality later for prepaid customers than for postpaid customers?Wifi calling4G callingeSIM (discusse...

Phone arrived at couriers damaged.

My new phone was meant to arrive on Monday. Id tracked it through DHL tracking. By Tuesday it still hadn't arrived, so I contacted them. They said it arrived damaged, will be sent back an that I should contact 02.Im struggling where to find the link ...

Samsung s21 ultra

I've upgraded from my s9, the sim in the 21 isn't provisioned, no way to speak to an operator, can't even find my new number anywhere. what do I do?

That Multiple High 5 in O2 Community Banner

Is it just me or is it not a great thing to have the hands together High 5 pic heading up the O2 community pages ? It could be said well, it's for when all things get back to normal = huh ? ... ... ... things are never going to be back to what we hav...