General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Discount code for promotion

I recently upgraded my phone in September and part of the promotion was a discount code for some samsung earbuds for £20 I've been waiting 35 days and 02 keep saying its with the backend team, has anyone else had same problem getting a discount code?

O2's Useless Customer Service, IMEI Mix-Up, and 12 Credit Checks Later... Still No Upgrade!

Hey everyone, I’m honestly baffled by how far this situation with O2 has spiraled out of control. What started as a simple attempt to upgrade my iPhone has turned into weeks of confusion, miscommunication, and a complete lack of resolution. I’ve spen...

trying to cancel my pay as you go.

Hi, I believe I have a Pay as you go eSIM with O2, I use this for the summer when I visit the UK as we live the other 6 months in the US. I started it in early June, 2024. I want to start again in April / May next year when I return. I understand I w...

7 Common Online Scams to Watch Out for and How to Stay Safe

This is from an American website and hence needs reading in that context. Nevertheless, most of the information in it is equally relevant to UK residents :- 7 Common Online Scams to Watch Out for and How to Stay Safe (howtogeek.com)https://www.howtog...

Bizarre issue when upgrading to new o2 phone

I recently upgraded my old phone to a new one via o2. New phone was sent out quickly, I used samsung smart switch to facilitate transferring of data to my new phone. Data transferred, old phone immediately stopped working and new one sprang to life. ...

Iphone 14 plus

This is absolutely disgusting now 5 and a half weeks ago I placed an order still no nothing been told nothing why take orders they can nit fulfill o2 what a joke

More O2 UK Mobile Customers Spot Hints of Future IPv6 Deployment

from the pages of ISP Review :- More O2 UK Mobile Customers Spot Hints of Future IPv6 Deployment - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/10/more-o2-uk-mobile-customers-spot-hints-of-future-ipv6-deployment.html

Call forwarding failing

We have a duty phone (iPhone SE MMXF3B/A) at work which we use to forward to different duty officer each week. This has been a successful process for years but recently the call forwarding is constantly failing. Every Monday the call forward number i...

When will O2 bring RCS to iPhone?

Hi O2 Community, Any news on when O2 will bring RCS (Rich Communication Services) to iPhone users in the UK? RCS offers features like better media sharing, read receipts, encryption, and improved group chats. While Android users are already benefitin...

Caution when using switch up online and over the phone.

If you do it online or over the phone, obviously there are a few risks of devices getting lost in transit etc.So my situation was, I did a switch up online for an iPhone 16 pro.I wasn't able to receive the pin code so the courier couldn't deliver and...