General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Worst Customer service in Uk

I’m trying to speak to insurance department from a week they are just saying all busy after two hours daily .This worst experience I had in my life in uk with any network.

Fraud department lock account then Off home?

Moved my mom onto O2 everything was great for a week then her phone stopped no signal rang O2 who informed us that the fraud dept had locked the account no reason no note on the system and we’re now closed, they said they would call back the next day...

abysmal customer service

Was victim of fraud, attempted last Thursday. Spent 6 hours on the phone trying to get through to o2. Eventually told fraud team would contact within 48 hours - why not within one hour?! 100+ hours later and still no contact from fraud team. Why no d...

New contract - appalling service

I took out a new contract online yesterday and was advised my phone would be delivered today so I’ve taken the day off work. I’ve called customer services twice today chasing where it is (trying to get through to anyone takes forever!!!!) to be now t...

Spam calls from another operator?

Anyone else received spam calls from another operator? Claiming to be associated with O2 and offering to reduce the bill. Cheeky sods.I guess the main question to 02 is - how did they get my number and know that I'm on 02? (And no, I don't put my num...

Large camera on mobiles versus smaller

I have been doing a bit research on the advantages of large megapixel photography versus average size of 12-16 megapixel. In the past I have owned mobile handsets with 2 megapixel up to 16 megapixel. From my point of view, whilst the sensor retains l...

Stock issue (yet again!)

Why is o2 allowed to get away with such incompetent actions when it comes to the way they treat customers new and old!I refreshed my contract and ordered the samsung galaxy z fold 3 with click and collect as my nearest shop was showing in stock, I th...

O2 insure won’t return my phone that’s currently with Dpd

I have a Samsung s21 ultra that is 2 month old. Unfortunately I cracked the screen so I claimed for the first time on O2 insure. I was advised that they did not have my phone in stock offered me a cheap Chinese phone with no google and I refused. If ...

Aeriel Direct

Cold called off these, who have partnered with O2, there is apparently no cooling off period. Which wasnt told about. I'm fuming

Recalling O2 Phone Call Log

Hi! I have recently upgraded with O2 and was offered a discount by the upgrade team member I talked to. Since then my discount hasn't been taken off and customer service seem to think O2 can't offer the discount I was given. Is there any way they can...