Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Since I've joined O2 it's been a mixed bag. Have to say, product delivered next day, activated next day, great service at O2 Staines. Unfortunately it all went downhill after that. Recycled number logged me in to someone else's account, had to get a ...
This is new to the market aimed at professional photography. https://www.sony.co.uk/electronics/smartphones/xperia-pro-i Expensive. Best features will be the cameras and the 4K HD display on the handset. I haven't seen any reviews or feedback on it b...
So I have just taken out an o2 contract. I was pretty confident while doing this. I would like to say I am okay when it comes to recognising fraudelent websites and emails. But at the moment I'm not sure. When taking out the contract and filling in m...
Poor poor coverage at my postcode for my work purposes,02 dont care,given excuses always poor company
THIS IS AN ACTUAL LETTER THAT I HAVE SENT TO O2 ABOUT THEIR POOR CUSTOMER SERVICES - has anyone experience anything this? On Thursday 25th November I called O2 to add a 2nd line and new phone onto my existing account – I want an additional phone (Iph...
I requested that my old sim be transferred to a new pay monthly contract as I was told this wouldn't be a problem on the 15th of November 2021 by an o2 employee. Two days later I rang o2 to carry out my request. I was told by another o2 employee that...
Hi @Martin-O2, @lewys-gp & @RafaC I know there was an issue with the bills platform which has supposedly been fixed, but it looks like something else has been knocked out of kilter. On an older version, once you get to the view my bill page and chose...
I’m trying to speak to insurance department from a week they are just saying all busy after two hours daily .This worst experience I had in my life in uk with any network.
Moved my mom onto O2 everything was great for a week then her phone stopped no signal rang O2 who informed us that the fraud dept had locked the account no reason no note on the system and we’re now closed, they said they would call back the next day...
Was victim of fraud, attempted last Thursday. Spent 6 hours on the phone trying to get through to o2. Eventually told fraud team would contact within 48 hours - why not within one hour?! 100+ hours later and still no contact from fraud team. Why no d...
