General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Like new condition

Just in case anyone considering a ‘like new phone’ don’t bother, what a farce, received a badly scratched phone, front screen and body and whilst they say in their description of what is acceptable up to 2mm! including chips apparently. This is far w...

O2 Scam - 40% discount

I just received a call from 0330 001 1027 claiming to be O2 offering me a 40% discount on my tariff. They sent two texts to verify my account.The texts came through on my phone as ‘O2 UK’ to the same thread I received genuine O2 texts to.1st text *FR...

Samsung S20 plus

Has anyone got a Samsung S20 plus or an iPhone 12, could you let me know what you think of them please,looking to upgrade

Leaving member of staff in at Austell store feedback?

Hi, I’m trying to workout how to leave feedback for a guy in the st Austell branch who served me called Alex.He was extremely professional, helpful and couldn’t do enough. I’d recently bought a Samsung Fold and wanted to change my mind and explained ...

Resolved! Why is there no easy way to contact O2

I need to speak to someone to change my account details, the live chat is always busy but I don't have time to sit on a phone line either. Why is there no way possible to email? Everytime I click contact I keep getting looped around around with the s...

Phone-paid Services Authority Consumer Consultation

The Phone-paid Services Authority (PSA) is holding a consumer consultation on a new Code of Practice for Phone-paid Services. Only two years ago, O2 was plagued by complaints of unexpected “third party” charges. Since then Payforitsucks and PSCG have...

My contract with o2

In 1989 I got my first mobile phone ...I have never moved companies unless the company has changed hands and apart from prefixes changing I have never changed my number ...Therefore on the exact moment o2 came into existence I was a customer.... how ...

Calls I didn’t make

I keep getting calls from random mobile numbers saying they’re returning my call when I never called them! Has someone cloned my number? How do I stop this happening?

Had enough of 02

Recieved a text from 02 today, telling me i have to pay 26.93 extra for roaming, so got on to chat, why are you charging me this, Chat, because you have gone over our fair use policy, how, my phones are for my business, out of 90 gig data, still have...

How would I compliment a member of staff

Hi,I was recently in o2 with an issue with my new iPhone and was seen by a member of staff that was so helpful I wanted to feed it back to his manager. We don’t often tell those who are doing a good job and just wanted to feed this back. How would I ...