General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! SHEFFIELD O2 STORE IS A JOKE!

Hi,Been calling the main store in Sheffield continually for 2 days with no answer.54/56 FARGATESHEFFIELDSOUTH YORKSHIRES1 2HE0114 272 8500I called an alternative store and they laughed and said they never answer the phone at that store.Great customer...

Thanks Ryan

Renewed my contract recently (month or so ago). Ryan dealt with me and was totally fantastic. Got me a great deal, and so glad I stayed with O2 thanks ho him. Pretty sure his name was Ryan.The customer feedback system on sms didn't work so I couldn't...

Awful, from start to eventual finish...

Finally got through on the live chat and was able to cancel before the 14 day cooling off period ended. They couldn't confirm anything in writing, wouldn't send me an email. 48 hours later still nothing from O2 but logged in to see services had been ...

Web "Security Check" Screen Bug (for over a week)

There have been problems with security on the website - I have to repeatedly refresh the page, and sometimes it eventually shows a box to enter the code sent. Most of the time it doesn't. Tried on Safari and Chrome (both latest on OSX 11.6.2) and on ...

Customer Retention

I have been with O2 for well over 10 years. I have recently had a PAYG sim because I was living in another country. I'm now back in the UK and ready to sign another monthly contract. I see online everywhere that when you are renewing your contract yo...

DISCUSSION O2 faulty like new phone

I received a iPhone 12 pro gold from o2 today stated like new the LCD has a black spot in the screen and the top half wouldn't work when I called in a about it she was like really oh no and started giggling about it even return found it quiet humouro...

Google Pixel 6 - signal connection stability issues

Google working towards a fix, RSN...https://www.techradar.com/news/pixel-6-connection-problems-google-is-investigating-the-issueIn case anybody asks...

Your feedback on forum Profile and Settings pages

Hi everyone, I hope your week is going well. As you may know, we've started doing some work in the background to improve the forum and continue doing that in 2018. One of the areas we have recently asked for your feedback on is the forum Search, whic...

Change My Number

Is it possible to change my phone number through o2? It looks like you landed on a popular topic that many are viewing! Why not register to our community to be able to ask related questions if you need additional help, and interact with other members...

O2 3G Signal in Germany ends this week

Telefónica is switching off the last 3G masts The 3G mobile radio standard is history in Germany The last 300 Telefónica 3G locations are to be switched off on Thursday. This ends the chapter of the mobile communications standard in Germany, because ...