General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Insure - bad experience dont know who to go to for help

Hi, I have recently got a crack in my phone screen, very small could have lived with it. Know now I should have done. Or fixed it myself. Anyway did a claim, when I finally got the label to send it back after several phone calls, phone arrived. Admin...

How do O2 go about ascertaining where to put a 5G mast

Any idea as to what datasets they use to choose a specific location? Is there anything existing customers can do to encourage an installation nearby? Sorry if a dumb question LOL!

Bad customer service

Well I think after yesterday's experience with customer service O2 need to look at the way to do it.After nearly three hours on the phone, being pushed from one department to another, and being cut off three times and did they ring me back did they h...

Apple Watch with Android

Hi. When my iphone was out of contract, I upgraded to the Iphone 12Pro but had problems with it dropping calls constantly so it went back and they sent me another one which had exactly the same problem. Like a child having a tantrum, I decided to cha...

Poor 4g coverage n Costa BRAVA Spain

Anyone else experiencing poor 4G coverage in Spain? It seems impossible to download any photos, newspapers etc Any hints or tips would be appreciated. O2 say it might be because the area is busy but surely a company of this size should be able to cop...

Lost SIM card

Lost SIM card and need replacement

O2_Alert text message, scam?

Hi all, not sure where to post this or whether I’m just over cautious, but having been with o2 for the past 9 years I’ve never had a text like this:You've been sent a media message from +447947377638. View it at www.o2.co.uk/m/ by typing in your mobi...

Gambling

Why can I still gamble when iv put age restrict on my phone

A Tip for iPhone Users

I'm not one, but I saw this article in a newsletter I get and thought it might help those who are.How to clear cache on iPhone and instantly speed up your smartphone - CNET

Phone number spoofed

my friends have been telling me that they have missed calls from me. Those calls are not in my call log.I changed my number to end the issue. Only to have a friend asking 1 month later if I called them.I cannot keep changing number not only will O2 c...