General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Crap customer service

Why cant 02 customer service appreciate 02 loyalty

Vigin to Transition Customers off Vodafone on to O2

Just to say that as from this week Virgin are transitioning customers away from Vodafone and on to O2.At present all new connections and replacement SIM cards will be O2 based. No ETA for completion but been informed some time before the end of the y...

Replacement laptop needed - but which to suit particular needs ?

Hi Everyone sorry i havent been around for a while , healthissues and Covid malaise The lid/screen of my laptop/ notebook ASUS , i3 , 7th generation, refurbished is wonky after a knock . Its about 6 yrs old . In case the lid detaches Im searching for...

O2 - Should be clear about the "credit limit" assigned to your account up-front.

Hi all, I am quite an active spender with my mobile, my children use it for PlayStation (Charge to Bill) and I make international calls. It seems that there is a cryptic system in place, where it will keep sending SMS alerts about checking your spend...

Text from 25353

Are text messages sent from number 25353 legit O2 or phishing? I got a text asking me about my experience with the new O2 app.Also, could O2 post their official phone and text numbers somewhere, so users could check against that and decide if incomin...

Special Edition 10GB £10 data Big Bundle

What an excellent good value for money deal, Usually for new customers only, I been with 02 since 2019 and wanted to stay on Pay as you go although was offered various contract options, I asked nicely and they agreed to give me this, didn't need new ...

What A Palaver!!!

The Community site bounced me off last night for the second time. When I tried to log back in it wouldn't allow it. Sent emails to the Community admin who tried to help, but I've managed to resolve it myself after many frustrating hours. Still, thank...

What is going on O2?

WHY ARE WE, AS CUSTOMERS FORCED TO HELP EACH OTHER? Look at the messages on these boards. These should be a two minute phone call to an advisor, or more usefully, a few minutes in an on-line chat window. I am not a phone expert, why do you expect me ...

O2 Customer Service/Live Chat positive feedback archive!

This is a list of science-fiction novels? This subject should be listed under the section #museums - stuffed, like dead animals.

I cant find my way round - is there a guide to Help?

Hi I havent been around very much for a year or so. The help page has changed . I cant find my way around. I managed to get into help after a bit . I cant find my recent posts . Found it hard to find edit on the original post after posting it.Can any...