General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Click and collect ready, phone missing S24 Ultra 256GB

Earlier today I got a notification saying my O2 click and collect order was ready to collect. Great!... maybe not! Battle through the Christmas chaos in the shopping centre to discover that the only thing that has been delivered is a screen protector...

O2 delivery delay

This is an update for all of the ppl waiting for their phones to be delivered, just like me... my phone has just been delivered!!!!!!!!!! Shocker!!!!! After placing my order on 2nd Dec, and being fobbed of ever since with excuses, it has finally arri...

Old username couldn't be used, had to change username - I want my old username back!

I haven't used O2 Community for some years (since 2021). I had a question today (about texts) and found it so impossible to get contact details, I've reverted here. I was logged on to my MyO2 PayMonthly account, tried to post a question and was taken...

appalling service

Elected to have an upgrade, could not be given to me by the delivery man as the auth code was not sent to my phone but to a defunct tablet number. The help centre couldn't help and were incapable of understanding that my current phone does not have a...

Mobile phone coverage expanded southwards on the Northern line

This is a topic that arises from time to time :- Mobile phone coverage expanded southwards on the Northern linehttps://www.ianvisits.co.uk/articles/mobile-phone-coverage-expanded-southwards-on-the-northern-line-77963/

SO ANGRY

So it is time to upgradeI did this 2 weeks before xmas - a nice surprise xmas present I thought - foolishlyThen next day delivery did not happenI contact o2 and they assure me it will arrive by Sat 21st DecI get worried when I have no notification so...

Auto Top-Up for Pay & Go - Can we have it back please????

The auto top-up feature for Pay and Go has been removed. I'm fed up with not being able to set it up again without committing to a regular £10 per month top up.Can we get O2 to re-instate it please???I understand they want to increase revenue, but th...

Orders don't arrive, a failure

Orders don't arrive, a failure, an abuse in every way. How is it possible that I ordered an iPhone and it was supposed to arrive on December 2nd and it's already the 23rd and nobody says anything, an abuse?

Travel inclusive use in Australia

I can’t get my travel inclusive pack to work in Australia. Anyone know what I need to do?

End contract

I tried to upgrade a few weeks ago and during the process my existing sim was damaged and I could not receive texts/calls. Local O2 store was no help neither were online or telephone support who could not get around my not being able to receive texts...