General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Fraud or Genuine ?

Received calls from the ID +44 115 794 0099, +442080896259 and +44 20 7883 305323. Each time they rang back the number changed (Spoofing ?)They were offering to halve by bill for 12 months - very tempting !They knew my addressMy NameMy email addressT...

@Alex - The Best Example of a Customer Support person

This is a message for @Alex - a customer support person - who actually followed up and stayed with my PAC issue until resolved; something which 4 prior staff didn't do. I wrote an email but unfortunately O2 don't "use" email anymore however hopefully...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Price Rise

BRACE YOURSELVES https://amp.theguardian.com/business/2023/feb/16/o2-virgin-mobile-costumers-bills-increase

Tarriff

I’ve been advised today that O2 are going to rip me off for 13.5% RPI increase in Apr 2023. Your costs have not gone up by this amount, you are just hiding behind your contract clauses. I have checked on USwitch and I can get an O2 tarriff with 15Gb ...

RPI+3.9%

I’ve just had my annual text to tell my contract price is going up by 13.4% + 3.9% = 17.3% which is disgusting. I know this is in the contract agreement but why do O2 feel the need to do this other than profits and greed? I can’t even opt for a cheap...

Will O2 partner with Xiaomi or Honor bringing their flagships across anytime soon?

I know O2 kicked Honor out when Huawei had its issues with Google, would there be any chance of them going back to O2 or Xiaomi bringing their flagships across since there is only Samsung and Oppo flagships on pay monthly for now but Vodafone has mor...

Feedback

Hi, I’ve been struggling to get my sims in order for 3 weeks in a row and I was fuming when I called o2. However, agents Xavier, Leona and Sandi made a great job and went from fuming- to laughing. Hence, I would like to take the time to appreciate ag...

Calls dropping out

What is going on..im struggling to do my job with desperately poor calls..dropping out every few seconds...

Appalling Customer Service experience

well just over a week in after moving to O2 and I've spent many hours with, online, socials, 202 and even in store to get absolutely zero help in resolving my issue I can honestly say I'm shocked that O2 customer service is not even a patch on Tesco ...