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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Fed up of O2 false promises

I challenged O2 about a charge on my account which the customer service represenative who agreed with my issue and sent a request for refund. Several days later I check my account and the chrage was still there. I called again and was advised it was ...

Billed for extra even though disabled

Just received my bill and even though I clearly toggled the auto renew 'off' (and I've checked) for an extra when I changed my contact 3 months ago it's appeared on my latest bill after three months. Not impressed! I wonder how many other people have...

marcopolo by Level 1: Joiner
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Fraud o2 customer service

Hi, I have a switch up option and upgraded from 15 pro max to 16 pro max as-usual they delayed delivery. I sent back the old device. But these people are trying to loot 895 pounds that were added to my account bill. And saying the recycling team shou...

Shruthi by Level 1: Joiner
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Scam Armenia Calls

Not sure if people are aware, but last month I received a call from Armenia and answered it to tell them ‘Go Away’ in not very polite terms. I was charged 3 Pounds for the 5 second privilege. O2 refunded me which is great, but thought I’d make people...

Lost phone - impossible and frustrating to get any service

I've lost my phone (rather : it has fallen into a location that it is impossible to retrieve it from)- the chat - requires my phone to log in - the 24 hour hotline ... isn't open- the 202 is only open until 8pm and is now closed.... at 6pm (granted i...

DCharlie by Level 1: Joiner
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O2 on Vouchercodes

Just noticed that O2 has three offers currently on :- https://www.vouchercodes.co.uk/offers/christmas-special They are :- I have no idea if these are bettered elsewhere, but figured that they might be of use to someone !

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Oxonian by Level 38: Lively
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No Internet? Download Google Maps for Offline Use

This could be useful for those with smaller data packages :- No Internet? Download Google Maps for Offline Use - CNEThttps://www.cnet.com/tech/services-and-software/no-internet-download-google-maps-for-offline-use/

Oxonian by Level 38: Lively
  • 196 Views
  • 1 replies
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