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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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ipad

hi i ordered an ipad air 2022 at 2 oclock this afternoon and it says could take 24/48 hours todo finals checks etc but didn't know if it does generally take that long and if there's anyway i can speed upprocess

J3453 by Level 1: Joiner
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How to spot and prevent a SIM swapping attack

Interesting article, albeit one by a company that makes its living from Cybersecurity applications: https://www.bitdefender.com/blog/hotforsecurity/how-sim-swapping-attacks-work-and-how-to-protect-yourself/Love the SIM they show in their first photo....

pgn by Level 77: Grand Master
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O2 WiFi Account not working (An Error Occurred)

Hi everyone, Am I the only one with this issue? I cannot access my o2 wifi account at all, no access from data internet (O2) and no access from WiFi. Kind of it is loading for a while and then An Error Occurred.Also Wifi Extra is not working if that ...

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Darko by Level 1: Joiner
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Are o2 lying about delivery times??

Hi all,Last Saturday the 17th Dec I ordered a Samsung galaxy Book2 Pro 5g which all went through ok and was given the delivery date of within a week of ordering and it continues to say delivery is within 1 week in the o2 shop website but when I spoke...

bezman70 by Level 1: Joiner
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Verification codes and other important short code messages refusing to come through

O2 need to fix their broken network ASAP, had an issue few days ago where verification messages and extremely important messages like appointment reminders and appointment bookings werent coming through and it's just happened again, the only fix O2 s...

Alyxiate by Level 1: Joiner
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Upgrade delivered to wrong address - common problem?

I have seen some posts about 02 sending new phones to the wrong address. Is this a common problem? I ordered an upgrade on the app and for some reason they got DPD to deliver it to a property I moved out of 11 years ago. I don’t understand how this h...

AnnoyedTM by Level 1: Joiner
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Complaint

My £10 Data Big Bundle has ran out of data a few days before the renewal date. I rang 02 Customer Services in the hope I could start a new one today and the advisor said yes they could do that, and bring the renewal date forward. But then he started ...

Anonymous by Not applicable
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Charged for Disney+

Hi all. Don't know if anyone else has had this happen to them, but in August I opted in to the Extra of a three months' trial of Disney+ for free. When I added the Extra I immediately selected the option not to subscribe once the free period ended. I...

Megamart by Level 1: Joiner
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Switch it up

So switch it up started on 1st June 22 I started 3 new contracts on 20th may 22 so I was 10 days out the shop never told me about it when upgrading.i think O2 treat good customers bad in that way O2 as a company just becoming like virgin media so now...

Gougy841 by Level 1: Joiner
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  • 1 replies
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