General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Waiting order 5 days now

Hope you can help , i have an order from last Thursday that still hasn’t been dispatched, i have talked to the chat bot he says go on app, i have downloaded app but it wont let me log in , when i log in on web it says order needs 48Hrs , it said that...

Regretting that i have purchased contract with O2.

Really frustrating that I haven't received my sim yet after waiting for three days when it is advertised as 1 day delivey with 1sT cLaSs RoYAl MaIl. Spoke with sales team yesterday and was told i will receiving by end of the today and received nothin...

Dismal Service as Usual

I used to work at Virgin Media Mobile in Stratford and to be honest, it's no surprise to see that nothing has improved operations-wise. I was automatically switched to O2 two days ago, and to my surprise, I hadn't recieved any new sim card in the pos...

Scam

What’s app giving me my sons new phone number asking me to text him on the new number.not my son, what is going on

4G

I have the 4G symbol displayed, but very often are unable to connect to the Internet whilst moving around Crawley town and surrounding area

Scam

As many of you - I had a number of calls this month from scammers. I am used to scam calls (not just from ‘supposed O2’!) are by people with a foreign accent, and it can be quickly judged whether it’s a scam or not by the scammer not really having an...

Great Customer Service

I am one of the Virgin Mobile customers that have been transferred onto the o2 network.Thank you very much, after bad customer service with Virgin I today had a few problems getting logged in to the o2 web site plus other queries.My call was answered...

Repeated Text Messages

I keep receiving the same texts from three of my contacts.These seem to come through at random times. Even through the night, often waking me up.One text I must have received 60 or 70 times.I have asked my three contacts who their phone contract with...

Apple Watch Data

@O2Lisahi Lisa I’m having the error code 14 when trying to set up the mobile data on my Apple Watch S7 are you able to help? Many thanks, Natasha

Day one after move from Virgin - o2 system cannot cope!!!

I moved from Virgin yesterday. I downloaded the app and tried to check and alter my account settings to suit me. System cannot cope because I did not receive any verification codes whilst trying to use the app. Some hours later, they all appeared in ...