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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Ordered 1 Galaxy Watch 7 and got 5 Galaxy Watch 7's

Last week, I upgraded to a new Samsung Galaxy Watch 7. When my order arrived, the box looked rather big for one watch. Upon opening the box, I was treated with not one but five watches. After a bit of head-scratching and digging around online to figu...

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Charged for 2 iPhones!

HiI've been going through a nightmare with my upgrade. The original delivery never arrived and is still showing as a collection event or delayed by DHL since 1/10/24. Eventually after numerous calls and chats with O2 a replacement was despatched and ...

Andyd19 by Level 1: Joiner
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Poor service

My service is really poor. Signal is appalling and data is terrible. This is the second simcard to do this. 1st one I lost ten pounds on and now this one. I'm 20 ft away from a cell tower so what's going on. Tech support say signal in my area is 5g. ...

Data Roaming Zone 3 Bolt On

I am currently in Dubai so have opted for a Travel Bolt On (Zone 2) at £6 a day. I have also opted for a Data Roaming Zone 3 Bolt On of 1GB at £65 to use when I travel to Vietnam tomorrow.Can someone explain to me why O2 is saying I have already used...

RD1990 by Level 1: Joiner
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  • 1 replies
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Rolling plan payment taken but not updated!

Hello o2 took my payment on Wed 7th Feb, however just noticed that my account says "You currently don't have a tariff set up" and my current balance had reduced. Have rang up o2. They've acknowledged the payment has been taken but rolling plan not ap...

AnnaBanana by Level 1: Joiner
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iphone 16 Pro Max delays

Anyone experiencing delays getting their iphone 16 Pro Max? i ordered mine on the 7th October with an 'up to 4 week' delivery time frame and it still hasnt arrived, for a week now i get daily texts from O2 at the exact same time saying it will be wit...

leedee by Level 1: Joiner
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  • 3 replies
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esim stuck in processing 15 day

eSim stuck in processing now for over 2 weeks, 3 x 202 customer service calls not interested and have done nothing. 2 in store visits nothing done about it. I have formally complained to ofcom via their complaints procedure.Due to the absolutely appa...

MR-Cooke by Level 1: Joiner
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  • 7 replies
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Apple Watch series 10 titanium gold

Hi,Any idea when o2 will sell the gold colour series 10 watch please.I tried to call o2 sales today and put the phone down after queuing for 40 mins.Regards,Scott.

ScottyBee by Level 1: Joiner
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  • 1 replies
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