Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
After 24 years with Virgin mobile, Virgin themselves have moved me to O2. However there was a problem and 24 hour delay with porting causing me huge issues during a time of family bereavement. I was told I was due compensation for the inconvenience a...
Moved from virgin media to O2 without being asked. You have put up my price twice since I was moved. I make 1 or 2 short calls a month and if I use the internet it’s for 3 or 4 minutes a month and then you consider that that is enough to put my price...
I recently moved to O2 from Virgin Mobile. I'm using a Pixel 2XL. O2 has enabled Wi-Fi calling for me; I can see this on the website, and their Support has confirmed it. This was about a week ago, and I have restarted my phone several times since the...
So I work at an O2 Store and would like to apply my staff plan to my Apple Watch, but I need my eSim number for my watch but it isn’t showing anywhere on My O2. How else do I go about getting this? Thanks!
Just thought I would say that this morning I swapped my eSIM from my S20 to a new S23 As I am on the new 360 system it was simply a matter of going into My O2 on the new phone then Manage You Account and scolling down to Swap your SIMFrom there choos...
Can you please advise which mobile phone is best for my elderly dad who has dementia. He doesn’t use mobiles much so I do not think an Apple etc would be appropriate. I need a simple phone with GPS tracking so if, when dad goes missing. We know where...
Anyone had an issue with samsung imported phones by reseal limited.
Attracted by the chance to use my data allowance in a range of countries I opted for O2, but so far in Canada, Australia, Thailand, Mexico and Portugal, all countries where it should work, I am getting only 3G service and that’s not able to support W...
Hello, I would like to leave a positive feedback regarding Chanru who works in O2 store in Sutton, SM1 1JF. He was very helpful, patient and gave me & my husband great advice regarding O2 services and best options for us.I wanted to ensure he receive...
Really disappointed that there is nowhere on this website where you can easily leave good feedback for O2 team members that have gone above and beyond for me as an O2 customer?I have just been helped by a Lady called Londeka who has just stopped me b...
