General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Police to my phone as evidence

The police took my contract phone as evidence back in November and I've still not got it back yet but I'm wanting to upgrade and get a new phone but for obvious reasons I can't access my old sim card or number

Is this email address one of yours or is it a scam.... info@o2dispatch.co.uk

Z Fold 4 512GB offer unavailable to me

Sorry, not sure if in right category. So I seen the Z fold 4 512GB on special offer reduced price (Cheaper than the 256GB) so obviously the preferred choice.However... No store currently stocks the 512GB model anymore I'm told and stores cannot order...

Angry

Just been switched over to o2 from Virgin and my first two calls made I have been cut off after half an hour of talking, I am now talking to Virgin who are hopefully sorting the problem, not impressed o2.

Urgent: Immediate Resolution Needed for Phone Mast Issue and Contract Cancellation

Hi, I'm the account holder for the phone number: *removed personal information* I am writing to express my utmost concern regarding a critical issue that has persisted for the past 7 to 8 days. It is with great disappointment and frustration that I b...

Upgrade

Hi I'm interested in upgrading to new Sony x 1 with the headphones, but unfortunately 5g is not available in my area with 02 and the signal is not the best. I can also get it cheaper if I switch to ee. And signal is better too.Looking for abit of adv...

No Galaxy Airbuds Text..

I upgraded my phone 6 weeks ago and still no text for my galaxy airbuds as advised I would receive instore

Scammers are at it again - 02045996817

SCAMMERS ARE PRETENDING TO BE FROM O2 - 02045996817 If you're not sure if a call is legitimate, take a name or reference and say you'll call the company back. Get the right contact number from your paperwork or the official website & check the websit...

Virgin migration

First I'm told it's seamless, but I now have zero signal. Them I'm told multiple customers have the same problem so Switch it off and on again, but I still have no signal. We will send you a test text...yeah, try it, I HAVE NO SIGNAL. Ah you need a n...

Waiting order 5 days now

Hope you can help , i have an order from last Thursday that still hasn’t been dispatched, i have talked to the chat bot he says go on app, i have downloaded app but it wont let me log in , when i log in on web it says order needs 48Hrs , it said that...