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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 43016 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 34978 Views
  • 45 replies
  • 6 kudos

Broken link on O2 website

There seems to be a defective link on the O2 homepage. If you try to access this community, it is taking you to "Lost or stolen device", same as the link immediately above it :- This is probably one for @Dave-O2 to take forward on his return.

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Oxonian by Level 37: Blazing a Trail
  • 137 Views
  • 3 replies
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End contract

I tried to upgrade a few weeks ago and during the process my existing sim was damaged and I could not receive texts/calls. Local O2 store was no help neither were online or telephone support who could not get around my not being able to receive texts...

GroundHog by Level 1: Joiner
  • 111 Views
  • 1 replies
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Chronic Service Failures and Unresolved Billing Issues with O2 – A Call for Transparency and Account

Hello Community,I wanted to share my ongoing struggle with O2 and seek any advice or similar experiences from this forum. My issues began in October 2023 and have persisted without resolution, leading to significant distress and financial impact.Summ...

Rahman by Level 1: Joiner
  • 196 Views
  • 2 replies
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O2 Forcing All Customers onto the New Price Rises

O2 has confirmed to ISPreview that they’re also emailing existing mobile customers to forcibly move them to the new pricing policy, albeit with a right to exit their contract as a result. This is as opposed to the usual approach, where such changes o...

Enlli by Level 69: Guiding Light
  • 10693 Views
  • 86 replies
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Terrible data signal?

I have recently moved from EE to O2 on a SIM only deal.I have been with EE for a long time, but moving to O2 has been eye-opening, their data service is horrendous in comparison. Is this normal?I listen to music on my commute and O2 cant even stream ...

DanL by Level 1: Joiner
  • 273 Views
  • 5 replies
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Calling USA

Have been charged ridiculous amounts for calling USA was told it was included in my plan so wouldn't be expensive

Ruby3 by Level 1: Joiner
  • 289 Views
  • 7 replies
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Number incorrectly shows as likely spam

Hi, I have a customer whose phone number shows "Likely Nuisenance" on the screen when dialling to O2 and EE mobiles. How do I get this number removed from a shared Spam list? Any help appreciated.

SW1969 by Level 1: Joiner
  • 208 Views
  • 4 replies
  • 0 kudos