General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Travel to usa

Going to USA in sept for 4 days what’s best option to use my phone I’m on monthly sim - do I need travel pack

Some customers service will great!!

The Ilford shopping mall is completely useless each time I've go there I just want to change providers. All they say is call customer service?? What are they there for?? Any customer service will be helpful, online, phone or in person. People are mor...

WiFi texting

We have very poor mobile reception at home (BA15 2HB), but WiFi calling enables me to make and receive calls.However, I cannot send or receive SMS text messages, without moving around the house until I get a faint signal. I frequently miss texts from...

Calling +44 3448090202 from Tunisia

Hi,I am currently in Tunisia for our holidays and just got a text from O2 expressing concerns about unusual spending on my account (There are in fact £200 on Itunes in the last two days that none of us has spent). The text asked me to ring +44 344809...

Struggling to cancel Sim

I am struggling to cancel a SIM card that I’m paying monthly for and need some help. I had a sim as part of the virgin media package that I took out over 2 years ago but I never used it. I cannot cancel it as I don’t know the phone number related to ...

Scam calls pretending to be O2

I'm receiving scam calls pretending to be O2 from numbers: 01923 442 452, 01260 400 202.It's quite well made so I'd suggest to warn users that these things happens. They're trying ot get account access data.

All incoming calls are showing unknown number

since i have migrated from viging media all my incoming calls are showing as unknown, twice they sent me new sims but the fault is still there. i have asked for PUK code and i am leaving O2 as fast as possible

Pixel Fold 2nd Launch Tomorrow

So like me is waiting patiently (or not) for the Pixel Fold to be finally on general release tomorrow, it seems a long time since it was announced and I know a few people got them in June.... Mine is on preorder from Meadowhell and a case is on order...

MORE NONSENSE FROM 02

WHY HAVE YOU SENT ME A BILL, WHEN I AM NO LONGER WITH YOUR USELESS COMPANY. STOP BADGERING ME, IT IS NOT MY FAULT THAT YOU ARE A ****** USELESS PARASITE COMPANY

Unknown name on my account

I am completely exasperated by my recent communications with O2 and am at a loss as to what to do.I have had a contract with O2 for two years and upgraded via a 3rd party but stayed with O2. I am wanting to keep my old number.I phoned O2 two weeks ag...