General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Fraud

A couple of days ago I was scammed and a new £2,000 iPhone has been ordered via my account. Contacted O2 who say their fraud investigation team will be in touch re where to send the phone which has now been delivered, then they can set my account bac...

Number porting

I have brought three numbers from three to O2, only one has been dealt with, the sheer incompetence is shoking, its one of the worst télécommunications companies that I had displaisir of doing business with, tried many times to call the CS team with ...

Resolved! Declined O2 contract on business policy

Hi all, I am looking for other people's opinion on this. I have recently recommended O2 to my sister as she no longer has a work mobile and I have been with O2 for over 10 years with no major issue's. However, she has been declined due to 'business p...

Blocking my son's mobile

I know this is an old issue. Sure I must be able to block my 16 year old son's mobile. His Virgin internet connection has been blocked (individual device). Now he's using his mobile's data (hotspot) to access the internet. Any advice. Thanks. Martin.

Huge fee increases and terrible coverage in country

So we got the RPI + 3 or 4% increase of some 14-15% a few months ago. Could O2 explain what they had spent on infrastructure in Montgomeryshire and Shropshire over the past few years, to help offset my view they were nothing but profiteering from the...

WiFi calling

I have a HUAWEI pro 20 and the WiFi calling has disappeared.

Significantly more expensive than elsewhere

Been rolling my contract on for 4 years because I had no need to change my phone, I look at the upgrade options and it's way more expensive that other sites selling the same thingI want a Pixel 7 with 100GB data through O2. Your website has that at £...

Find my Device

We all do it now and then losing your lifeline is a very frustrating matter.if stolen obviously call the police get a crime number .we have find my device apps .which can be easy.the problem is sometimes it won’t work sometimes we switch things off d...

Ping

Can i Ping my son's mobile number on my account?

Data roaming

Hello , I am looking to change providers but the most Important thing to me is data roaming. I need to know if I sign up for 12 /24 months this will be included and you cover the following. Calais to Dover crossing , Belgium, France , Netherlands, Sw...