General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Email

Well so just a few days into to 'switch over' from virgin and on my mobile I have had-1/ a scam call from '02' to give me 49% off my bill for being a loyal customer! accompanied by 2 txt's with a code for me to enter, 2/ A txt asking me what I though...

Transfer of ownership issue - almost two weeks

Hi there, Hoping someone can help me with this. Knowing I was approaching the end of a 3 year pay monthly contact with O2, I wanted to have my new contract in my name instead of my mother’s, instead of upgrading in her name. I was advised by O2 that ...

Phishing notices

Hi there .Has anyone else has default notices through the post which dont match their mobile numbers? Im sure its a scam, but wanted to report it anyway.Trying to get through to 02 to do that is proving difficult

Poor customer service

I recently moved (not by choice) from Virginmedia to O2 and upgraded my phone and Sim with them. Part of the upgrade offer was the Galaxy Buds 2 Pro for £1. After a number of weeks, calls, webchat, chats in MyO2 the code finally arrives. Expiry date ...

Google PSE

Quick one for the Standing On Giants team. Do you guys manage the search engine responses / PSE for the forums or is that all in house with O2?Thanks

I want to know where webchat has disappeared to.

Stop ***** customers off O2!You aren't answering your phone on 202 and you have no webchat that is functioning. What kind of ****** show have you become? Get a grip. Contact us has no meaning on this website.Sort your act out. No wonder you are losin...

Virtual assistant

On o2 you are supposed to have an option to chat about an issue. But when you click virtual assistant you are put through to the community Can this fault be reported as its impossible to get through on the phone

No data poor call connection

This is week 9 now of no internect connection no one has helped up to now.!

Virgin Media to O2 - NIGHTMARE MOVE

For almost three weeks my wife's mobile number from Virgin Mobile has not been working, it will be exactly 3 weeks on Tuesday 8th August. We migrated to O2 on 26th of May no issues at that point. On 21st of July we put in new SIM that we received and...

Update

Update on my last problem regarding incoming calls going straight to voicemail and messaging not working.I visited my local O2 store, they couldn't help, I finally got through to customer services, they tried several things but the problems remain .T...