General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

I am being charged even though I have closed the account

Closing an O2 Account is very very painful and unreliable. I called O2 and asked them to shut down my account about six months ago. However O2 have continued to charge me via my direct debit until now. I have stopped using my SIM for more than six mo...

Faulty product : refund

I bought an Apple Watch (series 7) and in dec 2022 it was faulty, 02 kindly replaced with a used product in January 2023. After 6 months of trying to rectify the problem of being able to use mobile data usage on the Apple watch, which was unsuccessfu...

Can’t login to account

Hi, I switched from Giffgaff in May but can’t login to my acc in the app. I’ve had a 2 1/2 month FB messenger chat with customer service but have gotten nowhere with it. When I login to the app I get this popup - “Oops O2 isn’t available to you yet. ...

SIM not delivered

I had placed an order for SIM only monthly contract on 5th august '23, the online status till yesterday (11th Aug) indicated "on its way", today the status says "complete" and yet here i am with no SIM delivered. I called O2- went through 5 different...

Sneaky sneaky empty promises

I have the original online offer for air buds pro 2 for £1 offer im now being told that I didn't order the correct colour to benefit for the promotion, what a load of stinky codswallop, funny how you can't find nothing on the Web no more it's all dis...

Volted - lack of data signal since swap

I'm a virgin media customer who was recently volted. Ever since my mobile package was switched to O2, I've noticed that my 4G/5G signal is drastically worse. My hotspot also is no longer functioning. Has anyone else experienced anything similar? Can ...

Virgin to o2

Hi, I have been switched from virgin media to O2 , I have lost 48 GB data allowance that I had the price has gone from £6 to £9.50 and since the changeover I have had no signal at all apart from being able to get the O2 app to work I have had no luck...

Resolved! how hard is it to talk to someone from O2

been trying to contact O2, had the phone cut out whilst I was waiting, android cant help and the website is a nightmare to find the contact a person button

Accidentally changed my phone tariff

Hi. I ordered a new sim for a mobile hotspot device, and when I was ordering the device I didn't select 'get a new phone number' meaning that it has changed my phone tariff now. I used to have a 90GB contract with unlimited minutes/texts, and now I h...

Did O2 exclude EU roaming?

I bought my SIM only contact in March, which included EU roaming. Today I got an email stating it was a mistake, and hence they are going to charge! They are literally changing my contract after 6 months of use. How is this possible?