General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Another fraud and no contact from the fraud team now impacting credit rating

I know I'm not the first but I was scammed in August 23. Following a call from what I thought was O2 calling back about a contract change an iPhone 14 was sent out which I returned via Royal Mail to an O2 address which I later found out wasn't O2. I ...

EU DATA

I have travelled to France and purchased a 50GB Orange Travel pack eSIM for €49.99 My download speed is consistently >100Mbps By comparison my UK EE mobile wifi and O2 dribble along between 3Mbps and 9Mbps

Galaxy watch 6 Classic LTE esim with O2

After sitting in various O2 shops for hours it looks as though my problem is solved. but there are residual side effects. My Samsung watch is paired wit a Samsung S23 Ultra, both unlocked but I'm using O2 esims. The knowledge base of O2 employees is ...

Could o2 worker stealing card details?

I switched to a sim only deal and they requested my card details including security number. The lady on the phone sounded south african. It seems too much a coincidence but the day after multiple transactions are attempted on that card I provided det...

DATA BREACH

I can't find the right way to contact you because customer service minimizes the situation reassuring me that everything is alright.In a nutshell, talking to one of your agents I understood that, whilst you were migrating data from Virgin Media to O2...

O2 is the worst network

I'm completely frustrated. O2 charge me huge amount because of terminating contract before 14 days. I'm not support to charge any amount. None of customers service is helping me out.

Refused a delivery

Hello about 3 weeks ago O have refused a delivery on .y samsung watch 6 classic due to the wrong size. I still haven't heard anything from 02 and they are ignoring my emails, I just wanted to get some info on how long this normally takes to get my de...

40% off scam got me or nearly did

I was called by someone claiming to be from O2 and offering 40% off. I was fooled for a while as I've had similar genuine calls from Virgin. I made the mistake of giving them a code and they changed my password. I realised my error and hung up and ch...

Agents that have strong non English accents

Really upsetting your agent speaks with a strong foreign accent and kept me talking two hours 53 minutes a sales voice call . I fear I may be charged by the minute as I think I made the call to get a puk code in and transfer from virgin to 02 migrati...

Saved by Yousef Ahmed after it all went wrong !

To cut a week and a half story short basically I was moving a telephone number from one 02 phone to another O2 phone and I have never experienced such dreadful customer service in my life. I was transferred on the phone more times than it takes for a...