General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Bills for someone else

For a number of months now my mother as been receiving bills to her house for someone else. She has probably had 40 or 50 of them by now and every single one gets returned to O2 with "Not known at this address". Even a quick look at the bills show O2...

Upgrading

Good morning. I'm due to upgrade my S10 (which I'd happily not do, I'm very happy with it) but cannot find any Samsung phones I'd consider upgrading to with decent prices and options. The S22 looked OK but the battery life is apparently bad which is ...

Volt benefits.

Thanks to those who replied to my earlier questions, the Volt benefits have now been enabled. Nick

Unacceptable performance

I made a formal complaint about your poor performance seeking redress

Order I didn’t make

Hi, I received a text and email today saying thanks for your order. On my o2 there’s an order for bolt ons with no charge, i never made this order. Has anyone else had this?

Don't go with 02 nothing but trouble they have been nothing but rude to me.

Don't recommend 02 at all tried to cancel my contract they were nothing but rude to me. Out of 3 hours of being on hold an speaking with about 9 different people. 3 put the phone down on me. Absolutely disgusting, an shocking behaviour from 02. I wil...

Signal, why is O2 Signal worse than the old virgin

On holiday as I was moved to O2 and my phone was more than useless, could not send/receive texts. Make or receive calls. Had to travel to find reception, will be glad when I can move .

O2 login page broken

Dear sir or madam,When I try to login to O2.co.uk website via my mobile phone it asks me for my mobile number. I enter the mobile number and get a code sent to me. After using the code the website just redirects me to the login page again. I tried cl...

Stwmrk1Personal info

O2 sales and customer services teams are quite unprofessional. I have been in touch with 02 to renew my contract however the service I received is not the best. Got cut off many times without anyone speaking, i can gear thr noise when the call was an...

Signal service

My 0² sim services is very slow using a this company.i am very disappointed to use this company broadband services