General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Thinking of leaving

Thinking of leaving as there doesn’t seem to be any good deals anymore.wondering what is the best you can do for iPhone 14pro

Roaming charge changes while working abroad (outside UK)

I've had my number and been with O2 for a long time, in 2020 I moved to China for work. I took my mobile because there are uses, such as UK mobile banking apps or receiving OTP codes for payment, and also 'blocked' apps such as Whatsapp and certain s...

Moved over to o2 from Virgin mobile.

Hi all, I am new to o2 and was looking at my account, I am paying the same as I was on Virgin but am I correct in thinking unless I have my card details or direct debit set up my bill wont be automatically paid, Also I have noticed its offering me a ...

Iphone 15 upgrade

I have not been able to upgrade online today as when I get to the checkout the app fails, I have now had a message saying sorry to see your going as you've cancelled your account, which I have not. If I keep trying to checkout this will affect my cre...

iPhone 15 / 15 Pro Discussion

Good day, all. With the upcoming launch of the 15/15 Pro range, the list of rumoured upgrades and such. Will anyone be upgrading? If so what phone would you be moving from? I currently have a 13 Pro Max 256GB. I got it via O2 with a massive discount ...

Virgin Media O2 Downgrades Ultimate Volt

Virgin Media O2 Significantly Downgrades Ultimate Volt Bundlehttps://www.ispreview.co.uk/index.php/2023/09/frustration-after-virgin-media-o2-downgrades-ultimate-volt-bundle.html

Signal

My signal at home is very bad, little or sometimes no signal, everything is very slow. Sometimes I can't even text. Why is it so bad. Coverage checker says it seamles bit it isn't. Why is it so bad?

New or refurbished tablet -sim card- needs bluetooth and photo facility

Hi I was recommended a Samsung Galaxy a few months ago as replacement to CEX tablet approx 6 ''. My tablet has hung on til now but is waning . I havent found a Galaxy smaller than 10''. Any suggsetionsTablet or large phoneNeeded 6'' ish handbag size ...

Re: Poor service

O2 service is truly shocking. I've never known anything to be as bad as this. Wish I'd have known the issues before switching. Utter rubbish service, no support, same standard solutions given when you do actually get to speak to someone. Awful set up

Extra charges are not itemised on online bill

I am trying to look at my bill online. It shows I have some extra call charges but when I click on the bill breakdown nothing shows up, just the filter and sort options. The extra charges are shown if I download a pdf copy of the bill.