General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Do O2 have UK only call centres?

I have had my fill with Orange. I renewed my contract after they announced the relocation of call centres from India to the UKNow they have reversed the decision and are sacking the UK operatives.Do O2 have any call centres outside of the UK?Thanks i...

Absolutely terrible experience upgrading

I think O2 system is broken. I wanted to upgrade my contract to include a device. I finilised my selection, plan and delivery information on the website and was pretty happy with the experience (though it's a bit clunky and code activation takes fore...

Poor network coverage

For months now I have had no network either phone or data. I have 2 contracts with 02 and I cannot find how to speak to someone other than a virtual chat. I have reported issue. I am really disappointed with 02 currently nobody can contact us and we ...

Really disgusted

So I was thinking of joining o2 I got PAC code form provider brought my phone online and collected in store same today(turns out next day) so I cancel contracts and returned to store as advised by my02 support for it canceled and receipts.few days la...

Big bundle

I am thinking of changing to the £10 big bundle. Do they take the £10 out of your mobile leaving you with no credit to use for numbers not included in your allowance. Would I be better to top up £15 the first time to give me credit to use if needed. ...

turning off voicemail

As per title.Have been migrated from Virgin Media, and want to turn off voicemail.In VM's account, I was able to access things like roaming, voicemail, and call barring, premium numbers, etc, and change their preferences from the account, both websit...

Roaming

Please could you ask, I am going to Austria do i need to register to use my phone abroad or is this done automatically when my phone connects to the network there?

DPD lost my phone

I was meant to receive my phone 3 July. I have contacted o2 multiple times and have been told DPD are doing an investigating as to why it’s been lost. That’s not my problem because I paid o2, that’s between them and DPD. Tried cancelling and I can’t,...

5am message from O2 confirming payment will be taken

How do I either switch off or at least change the time that O2 send me billing texts. I was woken at 4:59am this morning by a text from O2 simply saying that they will be taking a monthly payment. What a ridiculous time to send the message. I cannot ...

Leaving o2 after 5 weeks

I was a Virgin customer (Monthly) and I was changed over to o2 about 5-6 weeks ago.From day 1 there was issues. I have no voicemail and I had no caller waiting. After several hours to the "customer services" over several weeks, I am now in an even wo...