General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

iphone 15 pro max nhs or blue light discount

hi all, i hope you are all well. i am on an 02 refresh tariff (i think) it says my contract ends 03 mar 22) it says my handset more or less covers what i owe. does anyone know when the nhs or blue light discount might be available?i just dont want to...

O2 can't sort out the problem that I can't send or receive texts after migration from Virgin

Since I was migrated to O2 from Virgin and ported my number, I cannot send or receive texts. I have spoken to O2 customer service staff on Nov 9th, Nov 13th, Nov 15th and Nov 17th. Each time they have said that they would escalate the issue and get b...

audio directions on google maps (using s22)

Samsung a53 has no problem, also using the Samsung s22, the s22 is not providing audio directions when in google maps ??

Reward vouchers

On 30oct23 I spent £30 of my O2 Rewards on an Amazon gift voucher. I have not received any correspondance. I need a claim code to redeem the voucher. I spent nearly an hour on the phone & spoke to 6 different people. I was eventually told to contact ...

Roaming in republic of ireland

Hi guys, having issues with data roaming when in the south of Ireland. I have two phones, both pay and go, both on the same tariff and only one of them seem to work in the south. I have tried switching over the sims into the other phones but the prob...

MyO2 website not working properly

When I click on my number to see my account details, tariffs, billing, usage etc. it looks like it is loading correctly then suddenly all the information disappears and I'm left with just the the top banner and bottom banner of the webpage with none ...

Finally. RCS for iPhones (next year?)

Where they pushed or did they jump? https://amp.theguardian.com/technology/2023/nov/16/apple-iphones-android-google-rcs-texting

Avoid using O2 sim in Japan, the data speeds are significantly throttled. Use an e-sim.

I recently traveled in Japan and found the O2 data was so slow it was unusable even though I had set up the Travel bolt on, at £6.00 per day. Map apps would take many minutes to load and web searching was all but impossible. After a few days of this ...

eSim or Travel bolt on for USA roaming

Visiting New York next month and can see there is a £6 per day travel bolt on. As there are 4 of us on O2, this is pretty expensive. I've seen eSim options (e.g. Airalo) with 2gb and 3gb for $8-11 vlid for 30 days. Has anyone any tips on what is the ...

Beware : O2 do not refund

I was forced to cancel a monthly contract (basic O2 incompetence / customer services telling virgin-style lies).O2 threatened baliffs for non-payment (of a debt that I did not owe)O2 deliberately make it difficult to get in touch with them.Eventually...