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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35052 Views
  • 45 replies
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New Pay Monthly not showing in My O2

I've just taken out a new 24 month contract. I've also had a Classic Pay As You Go for several years (which I'm maintaining). When I log on to My O2 it's only showing my the PAYG. I ported in an old number and that seems to have been activated yester...

ega95jch by Level 1: Joiner
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Extra charges despite £0 Spend cap

Hello!I've left the country for a few months as I had to be away (Europe) for family reasons (my dad sadly passed away). My tariff includes 40GB and unlimited calls with a feel at home bundle. I also have a £0 Spend Cap set on my account which should...

RobertV by Level 1: Joiner
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  • 5 replies
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I know what your doing! Can you please stop...

Hi I have your 4G I also have VM I have a test server to which I connect from 4G to my VM IP. You are blocking me here is proof please fix.Where is my ACK! It causes my server to fail I want my three way tcp handshake

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0Legacy by Level 1: Joiner
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  • 3 replies
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O2 Fraud. Embarrassing company.

Hello, I reported that someone had fraudulently opened 3 accounts in my name with O2 to the fraud team well over a month ago (almost 2 months ago). 3 weeks after informing O2 of this fraud, I had a letter from debt collection demanding £1250.50 All o...

Split porting issue

Hi I recently joined o2 from lebara and ported my phone number over, however for the past 9 days now I have not been able to take any incoming calls or text from any other network. Moreover, my old number is still active on lebara and still receive t...

Mina_Ch1 by Level 1: Joiner
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  • 4 replies
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Unwanted Apple Watch

So I get a call from a barely intelligible ‘agent’ , trying to offer me 30% off my tarriff until the end of my contract , after 4 months in. Next thing a watch turns up and a direct debit is set up on my account , albeit for a mobile with a different...

SimonC2 by Level 1: Joiner
  • 1291 Views
  • 3 replies
  • 0 kudos