General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Avoid using O2 sim in Japan, the data speeds are significantly throttled. Use an e-sim.

I recently traveled in Japan and found the O2 data was so slow it was unusable even though I had set up the Travel bolt on, at £6.00 per day. Map apps would take many minutes to load and web searching was all but impossible. After a few days of this ...

eSim or Travel bolt on for USA roaming

Visiting New York next month and can see there is a £6 per day travel bolt on. As there are 4 of us on O2, this is pretty expensive. I've seen eSim options (e.g. Airalo) with 2gb and 3gb for $8-11 vlid for 30 days. Has anyone any tips on what is the ...

Beware : O2 do not refund

I was forced to cancel a monthly contract (basic O2 incompetence / customer services telling virgin-style lies).O2 threatened baliffs for non-payment (of a debt that I did not owe)O2 deliberately make it difficult to get in touch with them.Eventually...

MCK code needed

Hi allI have purchased a used samsung phone which is in great condition. However it is asking for a MCK code. I am with O2 but they will not give me the code. They say I need to ask the seller for it as I have not bought it direct from O2. Can anyone...

Awful customer service.....deleted number....their mistake....3 weeks......£200 upgrade

Ok.....so long story short......This all started with a simple change of bank details....if you have the patience to beat with me, thank you because I am at the end of my wits with this situation and dont actually know where to turn....My husband got...

my phone is due an upgrade.

I am due an upgrade but as happy with phone will my bill come down in price?

Desperate need of help

Hello,Long story I’m afraid but I paid off my last phone with O2 and thought it was time for an upgrade and was told I needed an ESIM so I ordered that and it didn’t work. Then told to go in store to get a QR code which also didn’t work. Went into st...

Nobody can hear me!

Hi all, I have an Alcatel 1 phone which is fine for my needs, except recently people are saying they can't hear me. I can hear them fine, but they say I am breaking up. Happens even with full charge.I make as few calls as possible, I send the odd tex...

Payment not showing on account

I paid my bill on 2nd October in full through the app, it is still say it is unpaid and I have now been disconnected but the money has left my bank account. I am going round in circles trying to sort out, very frustrating can anyone help?

Poor phone reception

Hi. My husband and I both are 02 customers and have been for quite some time. Increasingly we are using our mobiles for calls at home. The O2 signal at home for calls for both of us is poor at all times of the day, achieving 2 bars at the most with f...