General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Number stolen by plan.com

Please help, I’m in limbo! I was duped by plan.com who at first convinced me they were O2 and then passed me onto a business account manager who was ‘powered by O2’ and signed up. I also gave them control of my number by requesting a PAC code. Yeah I...

I DIDN'T CALL THIS NUMBER 09066647711 YET IT'S ON MY BILL

Hello everyone, I would love some help with this query please as I feel very unsettled. I queried my latest bill with O2 because it was higher than usual and was told that the reason was I had made a call at 7.52am on Christmas Day lasting 4.23 minut...

Hello

Hello everyone. Thanks for letting me join. I signed up to Virgin/O2 primarily because of the EU deal and am so pleased that O2 have taken this on.I am currently holidaying in the Indian ocean and hoped Reunion island would be treated as France, but ...

What the hell is that hold music ?

what the hell is that absolute ****** they are playing as hold music whilst being told we are in a queue? Do they not realise that this abhoration just winds people up?

Can I have a normal conversation with Customer Care without being asked to Upgrade or Switch to 5G

I just got off the call with customer care and I am so livid because first of all, I only spoke of Indians and I couldn’t literally hear what they say because they kept switching accents /languages so many times. The first person I spoke to mumbled s...

Why is O2 the worst company in the world? Any reason? Is it cool?

Signal quality

Hi Folks, I have been having much trouble with my signal quality on calls and very slow data rates. It seems to me that O2 signal quality has deteriorated over these last few years. At my home I can only get about 2MB down and 0.5M up, I sometimes ge...

Default on my account

hello all, good evening and hope you are all well. I took out an O2 SIM only contract in sep 2022 I cancelled the contract 14 days later, as I changed my mind. I never used the O2 sim, and the O2 customer services team assured that the account has be...

O2 have ruined my credit score.

Please can anyone help me as o2 have made me stressed and wasted hours of my time this week being passed from person to person and not getting any further with them helping. They’re all incompetent and never have answers. This is what I sent to o2 an...

O2 helps customers take a big bite off their Prezzo bill with a 25% discount

This might be of benefit to some Priority users :- Virgin Media O2 helps customers take a big bite off their Prezzo bill with a 25% discount every day of the week, courtesy of Priority from O2 - Virgin Media O2 https://news.virginmediao2.co.uk/virgin...