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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 43099 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 35053 Views
  • 45 replies
  • 6 kudos

Reward vouchers

On 30oct23 I spent £30 of my O2 Rewards on an Amazon gift voucher. I have not received any correspondance. I need a claim code to redeem the voucher. I spent nearly an hour on the phone & spoke to 6 different people. I was eventually told to contact ...

Roaming in republic of ireland

Hi guys, having issues with data roaming when in the south of Ireland. I have two phones, both pay and go, both on the same tariff and only one of them seem to work in the south. I have tried switching over the sims into the other phones but the prob...

Lee29187 by • Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

MyO2 website not working properly

When I click on my number to see my account details, tariffs, billing, usage etc. it looks like it is loading correctly then suddenly all the information disappears and I'm left with just the the top banner and bottom banner of the webpage with none ...

Avoid using O2 sim in Japan, the data speeds are significantly throttled. Use an e-sim.

I recently traveled in Japan and found the O2 data was so slow it was unusable even though I had set up the Travel bolt on, at £6.00 per day. Map apps would take many minutes to load and web searching was all but impossible. After a few days of this ...

eSim or Travel bolt on for USA roaming

Visiting New York next month and can see there is a £6 per day travel bolt on. As there are 4 of us on O2, this is pretty expensive. I've seen eSim options (e.g. Airalo) with 2gb and 3gb for $8-11 vlid for 30 days. Has anyone any tips on what is the ...

james2903 by • Level 1: Joiner
  • 2018 Views
  • 3 replies
  • 0 kudos

Beware : O2 do not refund

I was forced to cancel a monthly contract (basic O2 incompetence / customer services telling virgin-style lies).O2 threatened baliffs for non-payment (of a debt that I did not owe)O2 deliberately make it difficult to get in touch with them.Eventually...

MCK code needed

Hi allI have purchased a used samsung phone which is in great condition. However it is asking for a MCK code. I am with O2 but they will not give me the code. They say I need to ask the seller for it as I have not bought it direct from O2. Can anyone...

je100 by • Level 1: Joiner
  • 621 Views
  • 3 replies
  • 0 kudos

Awful customer service.....deleted number....their mistake....3 weeks......£200 upgrade

Ok.....so long story short......This all started with a simple change of bank details....if you have the patience to beat with me, thank you because I am at the end of my wits with this situation and dont actually know where to turn....My husband got...

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