General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Disney channel

I’m confused. Are o2 paying me £7.99 a month for that awful Disney Channel? You should be ashamed of yourself trying to inflict that trash on to your customers

Last 3 Days internet is not working properly. browsing take ages. asked few friends. Is anyone else?

Last 3 Days internet is not working properly. browsing take ages, can not do most of stuff via sim internet which I use to get done. Restarted internet, mobile, no joy. Internet works fine on WIFI, just sim internet very poor. Asked few friends. Does...

0800 Payment line not accepting key inputs

Tried to pay my bill via the 0800 automated payment line this morning, but when it asked for things to be answered by pressing "1" or "2" it then didn't recognise them. So, I press "1" to confirm (as instructed ) but the voice just replied "Sorry, th...

Virgin Media O2 UK Small Cell Trial Brings Faster 4G to Skegness

Virgin Media O2 UK Small Cell Trial Brings Faster 4G to Skegness - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/virgin-media-o2-uk-small-cell-trial-brings-faster-4g-to-skegness.html

Switched providers but still getting charged with a direct debit

Hello,So recently I've switched from o2 to Sky mobile and kept my same number. I have also deleted my account on My O2. I am still getting charged for my monthly rollover plan. I contacted o2 and they said they've taken everything off the system thei...

account canceled

Why have you disconnected my account for phone number (REMOVED) I want this account to continue

Acer Aspire Laptop - As I type script is moving about the screen, sometimes a blank screen ... ?

I have asked this question quite some time ago - feels like eons ago, but can't find where ... ?It is annoying and I don't touch type as much as I used to do.Does the system need a de-frag ... ? Is there anyway I can look up what questions I have ask...

Swapping an old number (legacy) to a new account (TERRIBLE CUSTOMER SERVICE)

I have never received such poor customer service in my entire life. I was on hold for hours last week, told a form had been submitted to change over my number after numerous account verifying, which apparently was never done. I have had to ring up ne...

O2 Scam -

RE: Default Notice & Bill & Lowell notice of outstanding paymentAgreement number-1055781018 I am writing to dispute a notice I received relating to a bill for services I have not agreed to. There has clearly been a fraudulent agreement made in my nam...

Free data from O2 !

VIRGIN MEDIA O2 OPENS 250 MORE NATIONAL DATABANKS AND BOOSTS FREE MOBILE DATA THIS CHRISTMAS - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-opens-250-more-national-databanks-and-boosts-free-mobile-data-this-christmas/ All UK Virgin...