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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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02 Watch data plan

Can anybody help? I have the new ultra two and a series 10 Apple Watch purchased from O2. I purchased the data plan for the watches, but I just cannot text once I’m away from the phone. It will not work. After contacting O2 multiple times so many peo...

Kev975 by Level 1: Joiner
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O2 worst customer services

I bought a only plan, which took too long time to activate, and then they could not port my number from 3 network, they said they were trying and kept calling me every few days and told me nothing to worry about. Then they stopped. When I called them...

KM11 by Level 1: Joiner
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O2 where is my phone,

Been processing for 3 weeks now, even though the phone was in stock,I've had 13 texts telling me my order is running late, I've wasted hours on the phone to India, O2 is an absolut joke.I have 5 phones on my account and I'm ready to cancel the lot du...

Kempouk by Level 1: Joiner
  • 238 Views
  • 1 replies
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order processing

anyone with o2 placed an order recently online and had to wait ages for the order to update ? i i upgraded my phone online thursday, said delivery would be friday , my orders still stuck on processing , customer service are absolutely useless

Fraudsters Ordered on my Account, How without the OTP??

This afternoon I received a one time passcode, which was ignored as I was in a meeting. 20 minutes later I received emails stating that I’ve placed an order for a iPhone 16 Pro. I called O2 straight away and they said that they’d lock my account and ...

MLouise18 by Level 1: Joiner
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POOR COMPLAINTS SERVICE - Meta Quest 3S

On Friday 07/02/2025 at 10:01AM I purchased the Meta Quest 3S with Batman Game for £289.99. I purchased this as a full payment with my Debit Card and this transaction was completed. Delivery should have been for Saturday 08/02/2025, but after making ...

Ajay1682 by Level 1: Joiner
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  • 1 replies
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Final bill

I have discontinued my O2 number, and have had an email advising that my final bill is ready (in fact a credit). I would like a copy of this final account, but when I log into my account (which is still available on the web), there are no bills avail...

cheeky9 by Level 1: Joiner
  • 285 Views
  • 2 replies
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Samsung s25 delivery

Hi, Wondering if anyone has had any information on when they are due to expect the new Samsung s25 if they have preordered? Thanks!

AliceM by Level 1: Joiner
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  • 11 replies
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