General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Article : Why is the phone signal so bad in London ?

This is a moderately informative article which probably equally applies to many other towns and cities :- Why is London's phone signal so bad? - by Jim Watersonhttps://www.londoncentric.media/p/why-exactly-is-londons-phone-signal

Still being charged for a phone returned by O2 Switch Up

Hi everyone, I was hoping someone could help me. I returned a Google Pixel 7 via the O2 Switch Up Programme in July 2024 and ordered a Google Pixel 8. My Google Pixel 7 was returned via Royal Mail using a prepaid returns label sent to me by O2 and I ...

7 Ways to Minimize Your Mobile Data Usage on Android

Whilst this article has a US focus, it does provide some useful hints and tips for those UK residents who wish to see their data go that bit further :- 7 Ways to Minimize Your Mobile Data Usage on Androidhttps://www.howtogeek.com/ways-to-minimize-you...

Processing

hi all, i ordered a new phone last week, it was meant to be next day delivery, yet 1 week later it is still not here.Anyone else having this issue?

RCS on iPhone coming next week

Looks like o2 will be releasing RCS (with the useless implementation)n to iPhones next week according to this post on ISP Review.. https://www.ispreview.co.uk/talk/threads/rcs-uk-carrier-support-for-ios.42523/page-7#post-397853https://www.ispreview.c...

validation code

Dual validation awaiting a code to my phone for ages not coming should not be necessary and is just a pain when merely wanting to view y bill. I don't care if others hack in to view my bill. Maybe the code is necessary if I was making or receiving a ...

Incident: Samsung S24 Ultra Delivered to the Wrong Address

Hello O2 Community, I’m posting here to share an incident I’ve been dealing with regarding my Samsung S24 Ultra in the hope of receiving assistance or advice from others who may have experienced similar issues. Incident Details: • I was supposed to r...

order processing

anyone with o2 placed an order recently online and had to wait ages for the order to update ? i i upgraded my phone online thursday, said delivery would be friday , my orders still stuck on processing , customer service are absolutely useless

Fraud

Please help!In March 2024 our Business account was subject to fraudulent activity. Previous to the fraud we had 5 sim only contracts, costing under £100 per month.The fraudster somehow when prompted by O2 managed to answer the 3rd security question, ...

TfL Complete 4G Mobile Rollout for the Elizabeth Line in London

Connectivity on public transport in London is a topic that is raised on this forum from time to time :- TfL Complete 4G Mobile Rollout for the Elizabeth Line in London - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/12/tfl-complete-4g-mobile...