General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Permanent closure of O2 retail store tomorrow (Monday) - Cowley, Oxford

I was told by an acquaintance this morning that at 4.00pm tomorrow (Monday), this O2 retail store will close permanently :- Cowley | O2 Storehttps://stores.o2.co.uk/o2-store-cowley Apparently, the staff are being dealt with by a combination of redund...

Is O2 Upgrading Platform?

I've placed an order on a 3rd party website for a phone+contract with o2 however I've been advised that my order is delayed because "O2 are currently in the process of updating their computing platform to increase their security and processing abilit...

Cancel sim

My son no longer needs his sim/data as he has a new sim card as he is in Australia, how do I cancel that account?

Call forwarding issue with Iphone / O2 software update

Hi Call forwarding has stopped working on the phones functionality.Called customer service - it's an apple issue due to iphone updates - contacted apple - no knowledge of the issue.Tried a non-O2 sim in the i phone - call forwarding functionality on ...

Millions of people on classic mobile contracts are overpaying for their phones.......

Some curious assertions in this article :- One in three Millennial and Gen Z adults still have their phone bill paid for by their parents. - Virgin Media O2https://news.virginmediao2.co.uk/one-in-three-millennial-and-gen-z-adults-still-have-their-pho...

o2 rolling plans not as good as they made out to be

o2 pay and go rolling plans seem good but they are at times not as good as they are made out to be.I only saying this as every few months I have had problems with the rolling plans since I moved from o2 pay and go big bundles nearly a year ago.Some m...

Everything you want to know about the iPhone iOS17 update

This article might be of use to some community members :- iOS 17 Cheat Sheet: Everything to Know About the iPhone Update - CNEThttps://www.cnet.com/tech/mobile/ios-17-cheat-sheet-everything-to-know-about-the-iphone-update/

voicemail

I have never used voice mail but of late I am getting numerous voice mail alerts. Using my mobile I went in and changed password, I did not know I had. I gave a 5 digit password. No comment back to say it was not satisfactory. However on using to get...

I cannot upgrade my phone in branch or on the app?

Hi, I've had the same iPhone XR with o2 since 2018 and am long overdue for an upgrade. A few days ago I dropped my phone damaging it beyond repair, so visited the store to upgrade. I was told after giving my details that they couldn't access my accou...

Account problem

Since the middle of October we have had problem with o2 to clear the balance ** numerous agent on 202 had told us this would be sorted. The pho was returned and has been confirmed as returned but my bill still shows an outstanding payment. We do have...