General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Virgin Media and O2 launch winter sale across mobile and broadband

This might be useful for anyone looking to purchase a new plan or handset in the January sales :- Virgin Media and O2 launch winter sale across mobile and broadband - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-and-o2-launch-winter-s...

Unlocking an older Nokia phone....help please

Hi all,I have a Nokia 930 that I would like to unlock. I have tried the following methods:1. I have read the O2 guide which says I can request it from My O2 home page by selecting "More" from the options bar. There is no "More" anywhere.2. Request vi...

Mobile pay monthly

I recently changed my data plan for my mobile but i now want cancel it within the 14 day period. I've been on the app but i cannot seem to find anywhere i can cancel. Can anyone help me with this. Thank you

Recurrent calls from Sales girl

Hi I keep getting phone calls every 2-3 days informing me that they can reduce my O2 bills. I am on a Monthly Discount Contract and pay £12 a month. They keep offering a new package. I am not sure they are genuine. How can I find out whether the pers...

Should You Buy a New Mid-Range Phone or an Old Flagship Model?

An article of relevance to anyone considering a change of handset:- Should You Buy a New Mid-Range Phone or an Old Flagship Model? (howtogeek.com)https://www.howtogeek.com/new-mid-range-phone-or-old-flagship-phone/

Why are O2 customer service so awful?

Trying to leave O2 is like getting out of Hotel California. Customer services are completely rubbish!

Worlds worst customer service

O2 Are without the worst customer service EVER !!! My mobile data NEVER works. The phone me claiming to be calling from Haverfordwest but it’s clearly a international call with a foreign operator that was unintelligible, to tell me something I couldn...

Bill PDF file size increase

Ever since joining O2 the bill PDF files have been around 35Kb each month.I just downloaded this month's bill today - it has increased in size by nearly 60 times, it is now 2Mb!Why the sudden increase - it is totally unnecessary and wasteful of space...

Mainly for Info re state of play Vodafone / Three

My concern is the possible reduction in MNVO'S. We have lost Plus Net and Virgin recently. Will Smarty or Voxi survive this tie up. https://www.lightreading.com/regulatory-politics/eu-waves-through-vodafone-three-merger-but-all-eyes-are-on-uk-approva...

CCJ for someone else's O2 bill

I'm receiving demands from Overdales solicitors that I pay a CCJ due to an outstanding O2 bill. I have never had an account with O2. I replied out of courtesy to say they've reached the wrong person, but they are insistent that I have to pay. I've ev...