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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Cancel contract

Due to a price increse I would like to cancel my subscribtion. I have 30 days to do so. My numbers has not been active for 2 months. But how do you cancel your contract when your number is down? I have no chance of receiving the text for cancelling?T...

My incoming call history have disappeared on my iPhone

I need to access my incoming call history over the last few months, but these have disappeared, they don't show up, in fact all my call history between March and September this year have disappeared from my mobile (but the previous months do appear),...

PS120 by Level 1: Joiner
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'Phone order and delivery delays

Given that giffgaff are a subsidiary of O2, the Update History on this thread presumably refers to the same incident that is delaying deliveries from the O2 warehouse :- Phone Order Delays - 02 December 2024 - The giffgaff communityhttps://community....

Oxonian by Level 37: Blazing a Trail
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🙃🙃

I have been waiting nearly 2 weeks for my new phone to arrive on contract and I paid 30 pound up front and my next bill is due in 6 days and I still don't have the phone and all o2 keep saying is a carrier will pick it up soon any advice

Cwalker by Level 1: Joiner
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  • 2 replies
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Refund window

Hi all, I have recently had a complaint ongoing and a resolution was provided advising a payment would be made within 16 working days (!) This timeframe seems excessive - and I am more concerned O2 are not actually going to pay me the money they said...

Laurenhh by Level 1: Joiner
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Phone insurance

Hello I’ve made a claim for my phone a week ago and it keeps saying there’s been an incident in the warehouse this happened last Monday why is there no progress and I’ve paid extra money for the fast track so I wouldn’t be without a phone

Statements

Hi,I am unable to view or download any statements for 2023. I am gathering information for a tax return and need to submit these. I have called twice, speaking to Daniel and then Rachel, who were both appeared to be very helpful and went through the ...

Pay as you go SIM

Hi I went to an O2 shop today because I would like to switch to O2 from another provider. I have an eSIM from another country, so I do not use my UK SIM that often, that's why I would like to stick to a pay as you go SIM that I can just top up whenev...

s1477 by Level 1: Joiner
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  • 4 replies
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Order stuck in processing for replacement phone

My frustration is getting the better of me and o2 customer service agents are not providing anything useful. I sent my pristine condition phone for repair 30th October. Got told they don’t repair the Honor Magic V3 so they’d send a replacement. Repla...

Tesslater by Level 1: Joiner
  • 367 Views
  • 2 replies
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