General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 cant transfer number between o2 and VM sims

Going through a very frustrating scenario with o2, and just feel helpless at this point. In the last 2 weeks ive had to call o2 7 times, hours ive wasted on calls. Im trying to move my number from one o2 sim into another sim that was originally a vir...

O2 can't transfer numbers between o2 and VM

Im going through a very frustrating scenario with o2, just want to make good people aware of the atrocious service o2 provides. In the last 2 weeks ive had to call o2 7 times, hours ive wasted on calls. Im trying to move my existing number from one p...

Amazon issue!

I am not able to proceed to check out with my Amazon account. It keeps jumping back to my basket. Spoken to Amazon, done all their checks. What have I done to cause this? Help.

Reference Code 08

Hi, please help. I upgraded my iwatch on Christmas Day…..all was working lovely with mobile data etc. Call O2 on 30th December to cancel my only iwatch and the adviser cancelled the new watch by mistake & not we keep getting the dreaded Reference cod...

'You can't access this page right now'

For months now I've been unable to access any pages on the o2 website with every click I make giving me the following message:'You can't access this page right now' I'm currently on the phone to o2 and it took over 30 minutes for someone to answer my...

Worst customer service ever

I’m currently on a special edition big bundle for 10 pounds a month . Not only does 02 debit money from my available balance but they also debit my bank account twice with ten pounds as well . Has anyone else experienced the same issue . I call them ...

Payg rolling plan

Hi has anyone had an issue with the rolling plan recently? Payment had been taken from my account but I don't have any data calls or mins. I have spoken to o2 on twitter who said they couldn't see payment. I sent over a screen shot of payment leaving...

is 28585 an o2 number and or safe to reply to?

I called o2 the other day and recently got a text with a survey from the number above, I'm new to o2 and have seen very mixed comments about the number, is this a scam or a genuine o2 number?

New Sim Not Provisioned & Can't Contact O2

Really need some help. I have a new sim and was told my old phone number would be transferred over to the new sim. Unfortunately the new sim is not working, I have absolutely no signal and I have an alert coming up telling my the new sim isn't provis...

Number port

I’ve just taken out a sim only contract with o2 they said it would only take a few hours for my EE to be transferred over . What a load of horse ****** I’ve never known so many *bleeps* work at one place to be honest