General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Apple Watch Mobile Data Problem

Posting this in case it helps other people struggling to setup an O2 mobile data plan on their Apple Watch, ie to add an Apple Watch plan that is then associated with the tariff of their paired iPhone.Tried to setup the mobile plan on 26th Dec 2022 b...

Faulty handset nightmare

Hi all,I already had one handset pay monthly contract with O2 and ten days ago ordered myself a Google Pixel 7a on a pay monthly contract and ported my pay as you go number from another network. Two days ago the Pixel 7a stopped responding to touch. ...

Package bundle from o2

I got a phone call saying that I can get a deal on my contract and new phone but the phone hasn't been delivered yet and I haven't received any calls of it being delivered yet I got a package delivered but wasn't for me was a mistake and I sent it ba...

Phone stolen in South Africa

Hi Guys We got mugged yesterday afternoon near Cape Town. My wife's 02 phone was stolen. Using my 02 phone I've tried calling a phone number suggested on the website for reporting phones stolen abroad+44 7860 980202And also tried these UK numbers0344...

Cancel billing text alerts

Can anyone tell me how (if)I can switch off the billing etc text alerts I get every month. I’ve looked all over my o2 & can’t find anything. I’ve got 3 phone accounts registered to my number so I’m constantly getting billing & spending cap notificati...

VM / O2 dongle

Hi,I have the VM /O2 backup dongle but despite the coverage checker saying I should have good 4g indoor and outdoor service Ithe dongle just doesn't get a signal. VM's engineer suggested it could be a faulty dongle so that was repolaced along with a ...

Virgin media merge

I am still being charged by virgin media 7 months after the I was merged to o2. I am owed £350 and virgin media have been no help at all, I keep being cut off. O2 customer service hasn’t been much better, I get the same treatment. I never asked to be...

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