General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Removal of all bars when roaming

Can someone advise if this is a truth or does it just seem like it?Some of users, when travelling to Brazil, have had to have all bars removed in order to access O2 partner network data services. Some of the O2 service desk are aware of this but it d...

pay up front for life cancelled by o2!!

I have had a "pay up front for life" contract for many years. Without notice or regret, O2 have changed it to a £35 per month contract. The reason given is a change to a new computer system causing it to "lose" some or all of the Pay up front contrac...

No delivery

So I ordered a tablet and contract sim on Sunday. It said it would be here today (Tuesday 3rd December). I've had no contact from the courier and the only contact from o2 was a really vague text saying they will deliver today but they are taking a li...

Undelivered text messages

I’m having a problem that phone texts I send from my iphone8 to a tescomobile non smart phone are not being delivered. When I add the tracking code *0# I receive a response that the message is buffering.. The receiving number can phone me and text me...

Roaming in Australia.

We have had a number of posts recently where customers have experienced problems roaming in Australia. This is down to a new policy by the Australian Government. The article in this link explains how this works. It also includes a handy checker so yo...

anyone else can not get there delivery because dhl as ******e

one week and paying for a phone i do not have, can not a speak to a human being on either ends of o2 staff or dhl

DHL delivery - what a joke

I ordered a new phone, tracked the delivery, then rescheduled the delivery so I was able to book time off work- received confirmation of rescheduled delivery only to be told by O2 after a 1h 20min long conversation that two attempts have been made to...

Where is my order?

I upgrade my account on Friday, taking advantage of the Black Friday deals. I processed the transaction and O2 have complete the credit check, taken the payment, sent my contract and set up the direct debit, however have not processed my order. Today...

Regarding network issues in my area

I have network issues in my area it’s been few days now I have been using this network since last 5 years and this is the first time i am having this problem and i contacted the customer service and the person who chat with me was Mohd Fakhruddin and...

Shambles

I ordered a new phone and contract on the 1st of November. O2 have only activated my account today!!!It's took a full month to get a contract. Now, however, I am unable to port my number from vodafone to o2 because I can't log in to MyO2. I tried a f...