General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Waiting for Jiffy Bag

3 weeks ago I phoned to report that I have broken my phone and I was told you would send me a jiffy bag so I can send it to you for repair. It still hasn't arrived so I was looking for an update. I cannot use bluetooth, wifi or apple pay so need it r...

Saving a pdf of my monthly invoice to my PC

For many years now I have saved a pdf of the monthly invoice to my PC. However, this month I can no longer do this. The site implies that I can download the invoice as a pdf but only to view. There is no icon to subsequently save a pdf to my PC. I do...

No Caller ID/Possible Workaround/O2 Appalling Customer Service

My wife's phone has been playing up and, on closer inspection, had been dropped one too many times. Got a new one and the transfer via cable was surprisingly smooth with only a couple of tweaks needing doing, mainly as she doesn't have a lot of apps....

Poor service

I received a text from O2 advising it was final bill despite paying the final bill of £18.63. I text back to O2 and they assured me there's no money owing and after several text which involved giving them the account number they still said there's no...

Why is 02 very expensive with very little data? I cannot wait for my contract to run out, to change.

I am paying £52 pounds a month for 5g data, that is rip, my wife’s EE contract is £36 per month with unlimited everything. I cannot to change to EE.

O2 or Vodafone

Hey guys, just curious if I should take a sim only contract with o2 or Vodafone, o2’s prices seem better then Vodafone, currently looking at 50GB for £12 via uswitch with o2.. my only concern is coverage, I live in the Surrey Hills and drive daily to...

O2 customers get £50 credit when they buy a Like New handset

World Earth Day Deal: O2 customers get £50 credit when they buy a Like New handset - Virgin Media O2https://news.virginmediao2.co.uk/world-earth-day-deal-o2-customers-get-50-credit-when-they-buy-a-like-new-handset/

Reception on 202 number

O2 really need to do something about the reception on their 202 line. I could barely understand half the questions I was being asked and had to keep asking for them to be repeated, plus I could not hear very much about the T&Cs I was being asked to c...

Beware of o2 switch up

Do not send it away just been conned and told my iPhone 14 Pro Face ID isn’t working so they will only offer £73 when the original offer was to pay off the remaining balance. iPhone was perfect sent back in original box and not a single mark on it. C...

Why does O2 have a poor payment system on app and website, poor automated phone service and receptn?

Here is my experience with O2. Tried to make payment over the app a few times using pre-stored card details on my Samsung pass, whenever I select the card which I want to make payment with, on other apps and websites, its a seamless process but on O2...