General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

CCJ for someone else's O2 bill

I'm receiving demands from Overdales solicitors that I pay a CCJ due to an outstanding O2 bill. I have never had an account with O2. I replied out of courtesy to say they've reached the wrong person, but they are insistent that I have to pay. I've ev...

iPhone 15 vs pixel 8?

Hi everyoneOk so my birthday is next week and my mom and sister are going half on treating me to a new phone as I seriously need a new one.They were going to get me the iPhone 15 as I've always wanted an iPhone and I've always been told that iPhones ...

unlimited data and unfair usage policy!

Hi there - hope someone can shed some light on this matter. I just got an unlimited data plan with O2, coming from Three, who unfortunately started having mast issues in my area, but was more than happy with them, and their unlimited data is 'truly' ...

Broken Z Flip 4 after 5 months and no reply from o2

Hi thereI have never posted on here before so apologies if this is repeating a thread, but I have had a very bad experience with my Z Flip 4 and it's ended up costing me over £500 because I could not get a reply from o2, despite raising a complaint.M...

O2 and Virgin Media have ruined my Credit Score

Hi! I was originally a Virgin Media customer. In August, I renegotiated my deal with VM, but they made a mess of this and it has taken months to resolve and my deal honoured; however, when I was renegotiating my deal, VM decided to issue a new sim ca...

Mast issue still not fixed - customer service just cut me off when I complain

The mast in my area has a fault (confirmed by O2) meaning I can't use my phone, it's seriously affecting my ability to work so much so I'm now paying for an e-sim on top of my O2 bill so I can make calls. Told I can't cancel without paying £250 but o...

Worst network on earth

O2 is the worst network on earth—completely useless with coverage issues reported multiple times. There’s always maintenance going on, making it impossible to make or receive calls, and there are constant data issues. I’ve called support multiple tim...

O2

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